Operations

We are Moving Humanity forward:

At General Motors Canada, we are transforming the future of mobility.  Over the last 100 years, we have marketed fuel-efficient Chevrolet, Buick, GMC and Cadillac vehicles and related services.  With over 23,000 people dedicated to delivering the best products and services to our customers, we will continue meeting expectations as one of Canada’s leading auto makers.

As we enter our next 100 years, General Motors Canada supports our global, bold vision to create a world with zero crashes, zero emissions and zero congestion

Zero Crashes: Where instead of simply trying to protect passengers during and after a crash – we prevent crashes from happening in the first place.

Zero Emissions:  Where even as we continue to deliver the best fuel economy in today’s vehicles – we’ll move, over time, toward all-electric and fuel cell vehicles.

Zero Congestion:   Where we travel more safely, smoothly and quickly to our destinations, saving time, fuel, and money.

 

GM Canada Fact Sheet

 

 

GM CANADA EMPLOYMENT

  • GM Canada employs approximately 5,300 employees across Canada.
  • Through our GM Canada pensions, we support approximately 31,000 hourly retirees and 7,000 salary retirees in Canada.
  • General Motors of Canada Company markets Chevrolet, Buick, GMC and Cadillac vehicles through our strong Canadian network of dealers, as well as OnStar and MAVEN services.
  • Our GM Canada dealers employ approximately 23,000 employees across the country.

Last updated March 23, 2020

 

EMPLOYMENT BREAKDOWN

LOCATION

HOURLY

SALARY

TOTAL

Canadian Headquarters

-

328

328

Canadian Technical Centre – Oshawa Campus

-

202

202

Oshawa OEM Stamped Products and Service Operations

288

60

348

Canadian Technical Centre – Markham Campus

-

516

516

St. Catharines Propulsion Plant

1,049

175

1,224

CAMI Assembly Plant

2,216

254

2,470

Kapuskasing Cold Weather Development Centre

16

2

18

Woodstock Parts Distribution Centre

74

16

90

Edmonton PARTS DISTRIBUTION CENTRE

23

13

36

Vancouver PARTS DISTRIBUTION CENTRE

12

10

22

Pointe-Claire PARTS DISTRIBUTION CENTRE

29

37

66

Western Region

-

24

24

Central Region

-

7

7

Eastern Region

-

7

7

 

HOURLY

3,707

SALARY 1,651

TOTAL: 5,358

 

MANUFACTURING & PRODUCTION

  • Since 2009, GM has invested more than C$3.67 billion in our manufacturing operations in Canada.
  • CAMI Assembly Plant builds the Chevrolet Equinox.
  • St. Catharines Propulsion builds front-wheel drive transmissions as well as V6 and V8 engines.
  • Oshawa OEM Stamped Products and Service Operations - GM invested more than C$170 million to transition Oshawa manufacturing operations from vehicle assembly to one focused on stamping, related sub-assembly, and other miscellaneous activities for GM and other auto industry customers.
    • GM Canada remains one of Durham Region’s largest companies with jobs supporting GM’s business at the Canadian Headquarters, Canadian Technical Centre (CTC) Oshawa Campus, OnStar Call Centre and the new Oshawa OEM Stamped Products and Service Operations and CTC McLaughlin Advanced Technology Track.

CONTACT CENTRE OPERATIONS

  • The GM Canada Customer Contact Centres located in Oshawa, Ontario support 20 lines of business including customer care, dealer support, member services, sales, chat/email and emergency services:
  • 676 contract customer service advisors
  • 185 customer contact employees
  • Operations are 24/7/365
  • Language supported: English, French, Mandarin and Cantonese
  • Calls handled at the Canadian Contact Centres (2 locations combined):
    • 45,000 calls per day
    • 1.5 Million calls per month
    • 18.1 million calls annually
  • 2013 to 2019: #1 site Emergency Medical Dispatch quality scores

ENGINEERING & TECHNOLOGY FOR THE FUTURE OF MOBILITY

  • Our Canadian Technical Centre footprint in Markham and Oshawa is steadily growing – and our innovation ecosystem is rapidly expanding. Engineers are focused on developing software and hardware for advanced vehicle systems, including:
    • Vehicle Motion Embedded Controls (VMEC)
    • Autonomous Vehicle Software & Controls Development
    • Infotainment Software
    • Advance Technology Work (ATW)

  • We’re also expanding our Canadian technology footprint with investments in our Cold Weather Testing facility in Kapuskasing, and coming soon, the Canadian Technical Centre McLaughlin Advanced Technology Track.

COMING SOON: CANADIAN TECHNICAL CENTRE MCLAUGHLIN ADVANCED TECHNOLOGY TRACK

  • A new test track for autonomous and other advanced technology vehicles is currently being developed on 55 acres in Oshawa at 1100 Park Road South. The track will support the advanced software and engineering work being conducted at GM’s Canadian Technical Centre (CTC) in Ontario.

COMING SOON: TORONTO MOBILITY CAMPUS – 721 EASTERN AVENUE

  • GM’s Toronto Mobility Campus will be an automotive innovation hub in one of North America’s fastest growing and dynamic cities and will feature vehicle sales and service, office space and research and development labs. You can learn more about the project at www.721Eastern.ca