Operations

We are Moving Humanity forward:

At General Motors Canada, we are transforming the future of mobility.  Over the last 100 years, we have marketed fuel-efficient Chevrolet, Buick, GMC and Cadillac vehicles and related services.  With over 23,000 people dedicated to delivering the best products and services to our customers, we will continue meeting expectations as one of Canada’s leading auto makers.

As we enter our next 100 years, General Motors Canada supports our global, bold vision to create a world with zero crashes, zero emissions and zero congestion

Zero Crashes: Where instead of simply trying to protect passengers during and after a crash – we prevent crashes from happening in the first place.

Zero Emissions:  Where even as we continue to deliver the best fuel economy in today’s vehicles – we’ll move, over time, toward all-electric and fuel cell vehicles.

Zero Congestion:   Where we travel more safely, smoothly and quickly to our destinations, saving time, fuel, and money.

 

GM Canada Fact Sheet

 

 

GM CANADA EMPLOYMENT

  • GM Canada employs approximately 7,500 employees across Canada.
  • Through our GM Canada pensions, we support approximately 31,000 hourly retirees and 7,000 salary retirees in Canada.
  • GM Canada markets a full range of fuel-efficient Chevrolet, Buick, GMC and Cadillac vehicles and related services at more than 450 dealerships across Canada.
  • Our GM Canada dealers employ approximately 23,000 employees across the country.

 

EMPLOYMENT BREAKDOWN

LOCATION

HOURLY

SALARY

TOTAL

Canadian Headquarters

-

323

323

Canadian Technical Centre – Oshawa Campus

-

204

204

Oshawa Assembly Plant

2,154

203

2,357

Canadian Technical Centre – Markham Campus

-

436

436

St. Catharines Propulsion Plant

1,103

178

1,281

CAMI Assembly Plant

2,386

259

2,645

Kapuskasing Cold Weather Development Centre

-

2

2

Woodstock Parts Distribution Centre

78

17

95

Edmonton PARTS DISTRIBUTION CENTRE

22

12

34

Vancouver PARTS DISTRIBUTION CENTRE

12

11

23

Pointe-Claire PARTS DISTRIBUTION CENTRE

29

37

66

Western Region

-

25

25

Central Region

-

6

6

Eastern Region

-

7

7

 

HOURLY

5,785

SALARY 1,719

TOTAL: 7,504

 

MANUFACTURING & PRODUCTION

Since 2009, GM has invested more than C$3.67 billion in our manufacturing operations in Canada.

  • CAMI Assembly Plant builds the Chevrolet Equinox.
  • Oshawa Assembly Plant builds the Chevrolet Impala and Light/Heavy Duty Chevrolet Silverado and GMC Sierra.
  • The Oshawa Transformation Agreement investment of C$170 million will transition the GM Oshawa Assembly operations to parts manufacturing, creating new work opportunities.
  • Following the transformation of Oshawa Assembly at the end of 2019, GM Canada will remain one of Durham Region’s largest companies with jobs supporting GM’s business at the Canadian Headquarters, Canadian Technical Centre (CTC) Oshawa Campus, OnStar Call Centre and the new auto parts manufacturing operations and test track for autonomous and advanced vehicles.
  • St. Catharines Propulsion builds front-wheel drive transmissions as well as V6 and V8 engines.

CUSTOMER CONTACT CENTRE OPERATIONS

The GM Canada Customer Contact Centres located in Oshawa, Ontario support 20 lines of business including customer care, dealer support, member services, sales, chat/email and emergency services:

  • 652 contract customer service advisors
  • 185 customer contact employees
  • Operations are 24/7/365
  • Language supported: English, French, Mandarin and Cantonese
  • Calls handled at the Canadian Contact Centres (2 locations combined):
  • 45,000 calls per day
  • 1.5 Million calls per month
  • 18.1 million calls annually
  • 2013 to 2018: #1 site Emergency Medical Dispatch quality scores

ENGINEERING & TECHNOLOGY FOR THE FUTURE OF MOBILITY

  • Our Canadian Technical Centre footprint in Markham and Oshawa is steadily growing – our innovation ecosystem is rapidly expanding to include 1,000 engineers. Engineers are focused on developing software and hardware for advanced vehicle systems, including:
  • Vehicle Motion Embedded Controls (VMEC)
  • Embedded Controls and Software (EC&S)
  • Autonomous Vehicle Software & Controls Development
  • Infotainment Software
  • Advance Technology Work (ATW)
  • We’re also expanding our Canadian technology footprint with investments in our Cold Weather Testing facility in Kapuskasing, and coming soon, a new Mobility Campus in downtown Toronto.

COMING SOON: TORONTO MOBILITY CAMPUS – 721 EASTERN AVENUE

  • GM Canada has announced plans for a Toronto Mobility Campus located at 721 Eastern Avenue in downtown Toronto. The facility will feature seven acres of combined retail and engineering space to learn, innovate and develop urban mobility solutions – creating an automotive innovation hub in one of North America’s fastest-growing and dynamic cities.

 

COMING SOON: TORONTO MOBILITY CAMPUS – 721 EASTERN AVENUE

GM Canada has announced plans for a Toronto Mobility Campus located at 721 Eastern Avenue in downtown Toronto. The facility will feature seven acres of combined retail and engineering space to learn, innovate and develop urban mobility solutions – creating an automotive innovation hub in one of North America’s fastest-growing and dynamic cities