FAQ

The webpages and functionality on gm.ca have been optimized to work with Microsoft Internet Explorer 7.0 or later and Firefox 3.6 or later, Chrome (latest) and Safari (latest). In most cases, the screen layout is optimized for 1024x768 pixel resolution.

Certain sections and tools on gm.ca have also been optimized for use on mobile smartphones and tablet devices.

It may be that the "Build and Price" application did not launch properly. Simply close the new pop-up window, and try again. If the "Build and Price" still does not launch, it may be that you have your security settings set to "ad-block". Some firewalls and software packages, such as Norton Internet Security, block pop-up windows from opening. If your security program allows for customized settings, you may be able to modify these settings to allow non-script pop-up windows to open.

Refer to our Career Centre for GM Canada career information.

Click on the Contact Us link found at the bottom of every gm.ca page for a complete listing of ways you can contact us, including by email, regular mail, phone and online via live chat.

There are numerous reasons for this. First, retail offers of products and services vary depending on geographic region in order to fulfill the differing needs of consumers across the country. By choosing a preferred dealer, the gm.ca Web site can display the offers applicable to a Web visitor's region. In some cases, gm.ca may simply request a postal code to access relevant information.

Also, General Motors of Canada believes that enabling contact through our franchised dealer network can maximize customer satisfaction. The process of buying and owning a new or used vehicle can be very complex. GM dealers have experience in ordering or locating new and used vehicles, facilitating financing, discussing options, servicing vehicles, merchandising quality accessories, and assisting automotive consumers to comply with all local laws and requirements involved with owning and operating a motor vehicle. While the gm.ca Web site will continue to add content and applications to assist automotive consumers, involving our franchised distribution network will maximize consumer satisfaction.

To locate your closest GM Canada dealer, simply click on the Locate a Dealer link found in the "site map" on the top of the gm.ca Web site page. Searching for a dealer can be performed in three ways:

• by postal code
• by city/town within a province, and
• by a preferred dealer name.

Simply input information and select "Search" to submit the request.

• input the postal code or city/ town
• select the desired brand from the drop down brand list (i.e. Chevrolet)
• Click "Search"

The results displayed will be only those dealers franchised for Chevrolet your selected brand, close to that postal code location. Also, if you are only looking for a Chevrolet dealer who offers a specific service (i.e. GM Goodwrench Service), complete the process above, then select the desired service from the Service drop down menu.

Generally, a postal code search is the most accurate method available. After entering a postal code in the input box, scroll down and click on "Search". Postal code searches list the closest 15 dealerships, sequenced by direct distance, up to a maximum 500 kilometre radius. If the result of a search equals zero, verify the postal code and resubmit. If that still doesn't yield results, it may be that the postal code may be is fairly new and not in the database yet. Try searching by city/town or preferred dealer name.

The search by city/ town and province will not work when the city/ town is used and the province is not known. This search requires entries for both the city/ town and the province. Try using different province values to locate your desired dealership.

You can find it this information through Natural Resources Canada’s Auto$mart web site.

This site contains many useful tips on improving fuel consumption.

Your browser may not have the "Background Printing" function turned on. To turn it on, you can view the requirements for your specific browser:

Internet Explorer

• Select File -> Page Setup...
• Ensure that "Print Background Colors and Images" is selected
• Click "OK" to finish

Firefox

• Select File -> Page Setup...
• Ensure that "Print Background (colors & images)" is selected
• Click "OK" to finish

Google Chrome

• Chrome does not support printing colours or background images in its current release (at time of writing, this is version 19.0.1084.52 m)

Safari (PC)

• Safari on a PC does not support printing colours or background images in its current release (at time of writing 5.1.7)

Safari (Mac)

• Select File -> Print
• Expand to show the extended Print dialog by clicking the down arrow that appears beside the selected printer name drop down
• Select the "Print Backgrounds" option
• Click to print your page

What you need to do is change the orientation of what you're printing. Here's how it's done:

Enter your Printing Properties dialog

• Look for an Orientation option within here (will vary from printer to printer) and ensure that Portrait is the selected Orientation for your print.

Do bear in mind that longer web pages will need to print on several pages.

Please click here to view our privacy policy.

A softcopy of your owner's manual can be downloaded from gm.ca at the following:

• Buick
• Cadillac
• Chevrolet
• GMC

A hardcopy replacement can be purchased from Helm Corporation at 1-800-782-4356.

Click here for information on the ignition switch recall or you can contact the Customer Care Centre at 1-800-263-3777.

Your satisfaction and loyalty are important to your dealer and to GM. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. The first step is to discuss your concern with a member of dealership management. Generally, concerns can be quickly resolved at that level. Click here to locate a dealership near you.

Although we are unable to provide technical information or vehicle diagnosis through our internet or telephone communications, our Customer Care Centre is available should you require assistance. Please have your VIN (vehicle identification number) available when you contact us. Our hours of operation are Monday-Friday, 8:00am to 11:00pm, Saturdays, 8:00am to 5:00pm EST.

Please contact us:

• by calling our Communications Centre toll-free at 1-800-263-3777 or 1-800-263-7854 (French)
• by e-mail
• by mail at:
  General Motors of Canada Company
  Mailcode: CA1 163-005
  1908 Colonel Sam Drive
  Oshawa, Ontario
  L1H 8P7

From changing oil to changing engines, these automotive experts use only Genuine GM Parts & Accessories that are designed specifically for your GM vehicle and are also tested for performance and reliability. So no matter what kind of GM vehicle you own, trust it to the Certified Service-trained technicians at your GM dealer. You will spend less time in the shop and more time on the road. For more Certified Service vehicle service details, click here.

To download a complimentary electronic copy (PDF) of your owner's manual here.

Currently, the manuals date back to 1999. To purchase an Owner's Manual for your GM vehicle, please contact HELM INC at 1-800-782-4356 or order online.

The GM Owner Centre is the online destination designed exclusively for GM owners. Here, you will find quick access to important information and features, including your:

• Maintenance Schedule and Warranty
• Financing and lease-end options
• Owner's Manual
• Owner Services
• Live Chat with a Customer Care Ambassador

In addition, you can also check out our featured articles, apps, current offers and more. For more details, click here.

Should a recall on your vehicle ever occur, GM will notify you by mail. To ensure we have your contact and active vehicle information up to date, please contact us at the Customer Care Centre. You may also contact your dealer or contact the Customer Care Centre directly for recall information. The centre's hours of operation are Monday-Friday, 8:00am to 11:00pm and Saturdays, 8:00am to 5:00pm EST.

You can contact us:

• by calling the Customer Care Centre toll-free at 1-800-263-3777 or 1-800-263-7854 (French)
• by e-mail
• by Live Chat
• by mail at:
  General Motors of Canada Company
  Mailcode: CA1 163-005
  1908 Colonel Sam Drive
  Oshawa, Ontario
  L1H 8P7
  

Recalls are VIN-specific. Not every vehicle in a year, make, and model is included in a recall.

GM has a Roadside Assistance program to assist owners during an emergency and with other services. It is a complimentary service that comes with each new GM vehicle. Services provided may include:

24-hour, 7-days-a-week toll-free 800 phone assistance, towing to the closest GM dealer (from a legal roadway), flat tire change (using your vehicle's spare or tire inflator kit), battery jump-start, vehicle unlock service (costs for a new key and the labour to create not covered), trip interruption assistance (coverage varies by brand), trip routing (coverage varies by brand), and emergency fuel delivery (up to $5.00 worth).

If your GM vehicle is equipped with an active OnStar® subscription, simply press the blue button for roadside service. If your vehicle is not equipped with OnStar, please contact Roadside Assistance directly:

• by phone: 1-800-268-6800

Roadside Assistance is included for 5 years or 160,000km (whichever occurs first) on 2007 and newer Chevrolet and GMC models. For Buick and Cadillac vehicles, Roadside Assistance is included for 5 years or 160,000 km (whichever occurs first) on 2007 - 2012 model year vehicles and 6 years or 110,000 km (whichever occurs first) on 2013 model year vehicles.

There is generally no charge for any of the services listed under "What is Roadside Assistance?" while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closest GM dealer, non-warranty parts and labour, or lost key replacements. For details and additional information, please refer to Section 7 of your Owner's Manual.

Download a complimentary electronic copy (PDF) of your Owner's Manual here.

If you wish to purchase an Owner's Manual for your GM vehicle, please contact HELM INC at 1-800-782-4356 or order it online.

You can find this answer by looking in your Owner's Manual under "Oil, Engine."

To download a complimentary electronic copy (PDF) of your owner's manual please visit: https://my.gm.ca/gm/en/home

Currently, the manuals date back to 1999. To purchase an Owner's Manual for your GM vehicle, please contact HELM INC at 1-800-782-4356 or order it online.

The GM Oil Life Monitoring System is a computer-based software algorithm that determines when to change oil based on engine operating conditions. There is no actual oil condition sensor. Rather, the computer continuously monitors engine-operating conditions to determine when to change the oil. To learn more about the Oil Life Monitoring System, please click here.

Towing information is available in your Owner's Manual. Please note that maximum towing capacity is vehicle specific and more information (i.e. VIN) will be required. Some information can be found below.

• Chevrolet
• GMC

For further assistance, please contact us at the Customer Care Centre. The centre's hours of operation are Monday-Friday, 8:00am to 11:00pm, Saturdays, 8:00am to 5:00pm, EST.

You can contact us:

• by calling the Customer Care Centre toll-free at 1-800-263-3777 or 1-800-263-7854 (French)
• by e-mail
• by Live Chat
• by mail at:
  General Motors of Canada Company
  Mailcode: CA1 163-005
  1908 Colonel Sam Drive
  Oshawa, Ontario
  L1H 8P7

General Motors is bound by law to send out the safety notices to the last registered owner of this vehicle and if no subsequent owner has been listed, you may receive future notices. Please disregard them and we apologize for any inconvenience it may cause. To ensure we have your contact and active vehicle information up to date, please contact us at the Customer Care Centre. The centre's hours of operation are Monday-Friday, 8:00am to 11:00pm, Saturdays, 8:00am to 5:00pm EST.

You can contact us:

• by calling the Customer Care Centre toll-free at 1-800-263-3777 or 1-800-263-7854 (French)
• by e-mail
• by Live Chat
• by mail at: General Motors of Canada Company
  Mailcode: CA1 163-005
  1908 Colonel Sam Drive
  Oshawa, Ontario
  L1H 8P7

Incentive offers vary throughout the year. For more information on current offers in your area, please click here.

You may also contact a local dealer to inquire about any potential local offers. To locate a dealership near you, please click here.

Available options and prices vary from model to model; therefore it is best to ask your dealer for the specifics. He or she will be glad to explain the options available for the model you are interested in. To locate a GM dealer, please click here.

Ask your local GM dealer for specifics about the model you are interested in. He or she will be glad to provide you with a schedule. To locate a GM dealer, please click here.

Your trade-in value is determined by the dealer and could vary based on many factors including mileage, the overall condition of your vehicle, the popularity of your vehicle and current regional market conditions. Check with your dealer for details.

No. However, you may order a vehicle from the factory through an authorized GM dealer. To locate a GM dealer, please click here.

- Financing -
Generally, if you plan to drive your vehicle for more than just a few years, you consistently drive well over 24,000 kilometres a year, you subject your vehicles to rough treatment, you plan to alter the vehicle's appearance or if you feel more comfortable with the idea of "owning" a vehicle, "Purchase Financing" is probably right for you. Please contact your nearest GM dealership for more information.

To obtain information regarding the return of your leased vehicle, please contact your local dealer. To locate a GM dealer please click here.

If you require further assistance please call ALLY directly at 1-800-616-4622.

To locate a dealership near you, please click here.

You will have the option of searching by postal code, city or brand.

To find a vehicle near you, please select the Make and Model you are interested in locating from the brand homepage and continue to the "Locate a Vehicle" screen, or you may contact your nearest dealer by visiting us here.

Most GM vehicles come standard with iPod®/MP3 player compatibility built into the vehicle's audio system through Personal Audio Link (PAL) technology. To learn more about this feature, please refer to your Owner's Manual.

To order an Owner's Manual online, please click here.

To download a complimentary electronic copy (PDF) of your Owner's Manual, please click here.

Currently, the manuals date back to 1999.

Most new GM vehicles are fully Bluetooth®-compatible, providing hands-free control and connectivity.

To order merchandise, please visit your local GM dealer for specifics. To locate a dealership near you, please click here.

Serviceable parts or accessories carried by General Motors of Canada Company can be obtained through our authorized dealerships. To determine the correct part for your vehicle, additional information is often required, such as model year, body style, etc. In order to provide you with the most accurate assistance and information, we recommend that you communicate further with the dealership Parts Manager. To locate a dealership near you, please click here.

We recommend that you speak with the dealership Parts Manager to determine the correct paint code. To locate a dealership near you, please click here.

Due to the age of certain vehicles, you may experience some difficulty in locating parts. Serviceable parts or accessories carried by General Motors of Canada Company (‘GM Canada’) can be obtained through our authorized dealerships. To determine the correct part for your vehicle, additional information is often required, such as model year, body style, etc. In order to provide you with the most accurate assistance and information, we recommend that you communicate further with the dealership Parts Manager.

To locate a dealership near you, please click here.

Please be aware that availability of a specific part may be based on demand for the part, the age of the vehicle involved, availability of parts sources, etc. You may also find success in locating the individual component through a local auto parts retailer.

Alternatively, you can visit Vintage Parts Inc. here.

If you are unsure whether your vehicle is equipped with remote keyless entry, consult your Owner's Manual. If you are still unsure, or if you would like to have it installed, your dealer may be able to help. Please contact your local dealership's Parts department. To locate a dealership near you, please click here.

Vehicle parts and components may be stocked for up to ten years after the current model year; however, warehouse facilities and storage are limited. Please contact your local GM Dealership, Parts Department, for further assistance. To locate a dealership near you, please click here.

General Motors' vehicles are designed and tested to meet our standards for performance and quality, as well as all government regulations pertaining to fuel consumption, vehicle emissions and motor vehicle safety. We do not recommend any deviation from the factory design and construction of our product, as these changes may adversely affect the safety and performance of the vehicle, as well as the terms of the warranty. Please discuss any planned modifications with your Service Manager at your dealership prior to making the modifications. To locate a GM dealership in your area please click here.

Most GM vehicles come equipped with standard or available on-board navigation systems. GM is proud to offer OnStar® Directions & Connections Plan standard for 6 months with most new 2011 and 2012 vehicles. To learn more about OnStar services, including turn-by-turn navigation, please visit www.onstar.ca or select "For Owners" – OnStar on the gm.ca homepage. To learn more about the maps and navigation information available for your GM vehicle's on-board navigation system, click here. If you are a current GM owner, you may also read more about your vehicle's navigation system in your vehicle Owner's Manual.

To download a complimentary electronic copy (PDF) of your Owner's Manual please click here.

Currently, the manuals date back to 1999.

Most GM vehicles come standard with iPod®/MP3 player compatibility built into the vehicle's audio system through Personal Audio Link (PAL) technology. To learn more about this feature, please refer to your Owner's Manual. Download a complimentary electronic copy (PDF) of your Owner's Manual here.

Currently, the manuals date back to 1999.

Most new GM vehicles are fully Bluetooth®-compatible, providing hands-free control and connectivity.

E85 Ethanol, a blend of 85% ethanol and 15% gasoline, is a renewable fuel made mostly from corn. E85 Ethanol Flexible Fuel Vehicles (FFV) are designed to run on E85, gasoline, or any blend of the two. For more details, including vehicles with the E85 option, please click here.

You can learn about your vehicle's specific airbag/supplemental inflatable restraints in your Owner's Manual.

Download a complimentary electronic copy (PDF) of your Owner's Manual here.

Currently, the manuals date back to 1999.

Stability enhancement systems help drivers maintain control of vehicles during certain low traction driving conditions such as ice, snow, gravel, wet pavement and uneven road surfaces, as well as in emergency lane changes or avoidance manoeuvres.

A vehicle equipped with all-wheel drive temporarily transfers power to all four driving wheels automatically when the need is sensed by the vehicle. A vehicle equipped with four-wheel drive (4x4) can transfer power from two wheels to all four wheels upon driver demand, usually by pushing a button or turning a switch.

Curb Weight is the weight of an empty vehicle (without payload or driver) with standard equipment, fuel, coolant, and oil. It is also known as the Vehicle Weight Rating. Gross Vehicle Weight is the actual weight of the entire vehicle and its contents, including fuel and occupants.

Gross Vehicle Weight Rating (GVWR) is the maximum weight a vehicle should reach in use, including the weight of the vehicle, passengers and cargo. The Gross Vehicle Weight Rating is set by the manufacturer and exceeding this weight is unsafe.

Payload is the maximum allowable weight of cargo to be carried in a vehicle, including all occupants and optional equipment. It is computed by subtracting Curb Weight from Gross Vehicle Weight Rating (GVWR).

Available options and prices vary from model to model; it is best to ask your dealer for the specifics. He or she will be glad to explain the options available for the model you are interested in. To locate a GM dealer, please click here.

OnStar is the in-vehicle safety and security system created to help protect you and your family on the road. GM is proud to offer OnStar® Directions & Connections Plan standard for 6 months with most new 2011 and 2012 vehicles.

OnStar's innovative three-button system offers: 24-hour access to live OnStar advisors, connection to emergency assistance, and access to OnStar Hands-Free calling in covered areas (prepaid calling charges apply). Please visit the OnStar website for system limitations and details. You can also learn more about the OnStar service modules with an interactive demonstration at the OnStar website.

To learn more about OnStar services, including turn-by-turn navigation, you may contact OnStar toll free at 1-888-4-ONSTAR (1-888-466-7827) or visit the website at www.onstar.ca. You may also connect through the gm.ca homepage by choosing "For Owners" - OnStar.

OnStar® Vehicle Diagnostics is an exclusive service that runs diagnostic checks on a vehicle's key operating systems and sends the customer monthly reports by email. It is available only from OnStar and GM — just one more way OnStar helps give you peace of mind on the road. Visit onstar.ca for more information. To view an interactive demonstration of the OnStar Vehicle Diagnostic system, visit the OnStar website at www.onstar.ca or connect through the gm.ca homepage by choosing "For Owners" - OnStar.

GM is committed to helping persons with disabilities equip their vehicles for easier travel. To learn about the GM Mobility program, please click here or contact the GM Canada Mobility Assistance Center at 1-800-GM-Drive (463-7483) English/French (TDD users, 1-800-263-3830).

Yes! The airbag supplements the protection provided by the shoulder belts. Remember, the airbag is designed to inflate in moderate-to-severe frontal and near-frontal crashes. Safety belts can provide protection in impacts other than frontal and near-frontal collisions.

In a deployment event, the sensing system sends an electrical signal triggering a release of gas from the inflator. Gas from the inflator fills the airbag, causing the bag to break out of the cover. The inflator, the airbag, and related hardware are all part of the airbag module.

Frontal airbags are designed to inflate in moderate to severe frontal or near frontal crashes to help reduce the potential for severe injuries, mainly to the driver's or front outboard passenger's head and chest. However, they are only designed to inflate if the impact exceeds a predetermined deployment threshold. Deployment thresholds are used to predict how severe a crash is likely to be in time for the airbags to inflate and help restrain the occupants. Whether the frontal airbags will or should inflate is not based primarily on how fast the vehicle is travelling. It depends on what is hit, the direction of the impact, and how quickly the vehicle slows down.

Frontal airbags may inflate at different crash speeds depending on whether the vehicle hits an object straight on or at an angle, and whether the object is fixed or moving, rigid or deformable, narrow or wide.

Thresholds can also vary with specific vehicle design.

Frontal airbags are not intended to inflate during vehicle rollovers, in rear impacts, or in many side impacts.

If the vehicle is equipped with seat-mounted side impact or roof-rail-mounted head curtain airbags, those will deploy in a side impact. If the vehicle is equipped with rollover-capable head curtain airbags, a rollover sensor will deploy the head curtain airbags in a rollover incident. The frontal airbags will not deploy in a side impact or rollover, unless there is also a front or front-corner impact of sufficient severity to trigger the frontal airbags. The airbags will not deploy in a rear impact.

To learn about the specific items on your vehicle, please refer to your vehicle Owner's Manual, "Seats and Restraint Systems."

To download a complimentary electronic copy (PDF) of your Owner's Manual, please click here.

Currently, the manuals date back to 1999.

There are no specific child restraints that GM recommends or endorses. GM's seats and safety belt systems are designed to accommodate child restraints. However, we cannot be certain that all child restraints will be compatible with GM vehicles. It is important to choose the right car seat for your child's age and weight. Also, you should ensure the car seat is installed correctly by having it checked at a local car seat clinic. If you do need to install the car seat on your own, consult both the car seat manual and your vehicle's Owner Manual.

To download a complimentary electronic copy (PDF) of your Owner's Manual (1999 model year and newer), please click here.

If you wish to purchase an Owner’s Manual, you may purchase one for your GM vehicle by contacting HELM INC at 1- 800-782-4356 or ordering online, here.

• Chevrolet
• Buick
• GMC
• Cadillac

Your vehicle's fuel consumption may differ from published ratings, depending on how, where and when you drive. Several things can affect fuel use: your driving style and behaviour, vehicle acceleration and driving speed, overall age and operating condition of your vehicle, temperature, weather, traffic, road conditions, and drive systems and powered accessories (i.e. air conditioning) installed in your vehicle. There is also a work-in period for new vehicles to determine accurate fuel consumption. For more information on fuel consumption, click here.

GM has a comprehensive strategy in place to increase fuel efficiency and reduce vehicle emissions. GM is currently improving the traditional internal combustion engine with advanced technologies that save fuel such as Direct Fuel Injection, Active Fuel Management®, six speed transmissions, and Variable Valve Timing.

In 2011, GM introduced the Chevrolet Volt – the extended range electric vehicle that has been called the revolutionary automotive technology of our era.

To learn more about the Chevrolet Volt, click here.

Continually improving the fuel consumption of our vehicles is a top priority for GM. In fact, GM provides a broad array of fuel-efficient cars, trucks, crossovers, and SUVs that utilize numerous fuel-saving technologies.

Yes. GM offers a full portfolio of hybrid vehicles that provide consumers a choice in terms of fuel savings and cost. Several models are already on the road. For the 2012 model year, GM is offering hybrid versions of the Cadillac Escalade, Chevrolet Silverado 1500, Chevrolet Tahoe, GMC Sierra 1500, GMC Yukon.

In 2011 GM announced the arrival of the Chevrolet Volt, an Electric Vehicle with Extended Range. The Chevrolet Volt is truly a breakthrough vehicle, delivering the benefits of electric driving without the range anxiety associated with pure electric vehicles. The Chevrolet Volt is an electric vehicle that can operate under a range of weather climates and driving conditions with little concern of being stranded by a depleted battery. For the first 40 to 80 km depending on driving conditions, the Chevrolet Volt can drive gas and tailpipe emissions free using a full charge of electricity stored in its 16-kWh lithium-ion battery. The Volt's total range is over 500km and is powered by electricity all the time. To learn more about the Volt, click here.

We're dedicated to seeking out the most responsible and beneficial innovations for tomorrow's world – but never at the expense of today. The Chevrolets on the road right now are among the most fuel efficient vehicles you'll find anywhere. With engine management systems like Variable Valve Timing and Active Fuel Management, as well as exciting developments in flexfuels, hydrogen fuel cells, hybrid and electric technologies, Chevrolet is taking an industry-leading role when it comes to maximizing fuel efficiency and minimizing tailpipe emissions.

GM is committed to producing electrically driven vehicles, including hybrids, plug-in hybrids, hydrogen fuel cell vehicles, and extended range electric vehicles. GM's most recent milestone was the production of the Chevrolet Volt electric vehicle with extended range. In January 2011, this exciting new vehicle was named AJAC's North American car of the year!

To learn more about the Volt, click here.

GM has a comprehensive strategy in place to increase fuel efficiency and reduce vehicle emissions. GM is currently improving the traditional internal combustion engine with advanced technologies that save fuel such as Active Fuel Management ®, six speed transmissions, and Variable Valve Timing. In addition, GM offers a number of flexible fuel vehicles that can run on E85 ethanol, a cleaner burning alternative fuel.

GM has also pledged a broad commitment to producing electrically driven vehicles such as hybrids, plug-in hybrids, hydrogen fuel cell vehicles, and extended range electric vehicles. Some of these vehicles are on the road today, and many more are yet to come when the technology is ready. To learn more about how to improve your fuel efficiency, click here.

View our complete Privacy Policy.

View our full Web Site Use and Legal Guidelines.

Yes. If you have consented to our Privacy Policy, we may send email to you to provide you with general marketing, product, service and business partner information and offers.

For example, when you take a test drive, purchase or lease a vehicle, a GM Canada Dealer will collect information about you that may be shared with GM Canada for the above-stated purpose.

View our complete Privacy Policy.

If you do not want to receive unsolicited marketing communications from GM, please contact our Customer Care Centre Monday-Friday, 8:00am to 11:00pm, Saturdays, 8:00am to 5:00pm EST.

Please contact us:

• by calling the Customer Care Centre toll-free at 1-800-263-3777 or 1-800-263-7854 (French)
• by email.
• by Live Chat.
• by mail at:
  General Motors of Canada Company
  Mailcode: CA1 163-005
  1908 Colonel Sam Drive
  Oshawa, Ontario
  L1H 8P7
  

Your GM telephone opt-out preferences will expire five (5) years from the date you submit them. Your direct mail opt-out preferences will expire three (3) years from the date you submit them. At this time your email opt-out preferences will not expire. To update your opt-out preferences please contact our Customer Care Centre Monday-Friday, 8:00am to 11:00pm, Saturdays, 8:00am to 5:00pm EST.

You can contact us:

• by phone, toll-free, at 1-800-263-3777 or 1-800-263-7854 (French)
• by email
• by Live Chat
• by mail at:
  General Motors of Canada Company
  Mailcode: CA1 163-005
  1908 Colonel Sam Drive
  Oshawa, Ontario
  L1H 8P7

NOTE: If you do not wish to receive unsolicited marketing communications from GMAC/ALLY Credit Canada Ltd., your GM dealer or other affiliates, you must contact them directly.

Yes, you may continue to receive communications from us. General Motors of Canada and GM dealers are separate legal entities with their own privacy practices. If you do not want to receive marketing messages from General Motors of Canada regarding our vehicles, please contact our Customer Care Centre Monday-Friday, 8:00am to 11:00pm, Saturdays, 8:00am to 5:00pm EST.

You can contact us:

• by phone, toll-free, at 1-800-263-3777 or 1-800-263-7854 (French)
• by email
• by Live Chat
• by mail at:
  General Motors of Canada Company
  Mailcode: CA1 163-005
  1908 Colonel Sam Drive
  Oshawa, Ontario
  L1H 8P7

You may continue to receive communications (phone calls, emails or direct mail) from GM that do not contain a marketing message. For example, GM may contact you about product or safety information relative to your current vehicle.

You may also receive marketing communications from business units, from affiliates such as GMAC/ALLY Credit Canada Ltd., or third parties such as GM dealers.

If you subscribe to a specific email newsletter from GM, you need to follow the unsubscribe process contained in the email to stop the newsletter from being sent.

No. Opting out of marketing communications from GM may limit any special offers you may receive from GM.

GM does not allow images from the GM site or from our brand sites to be posted on other sites. Feel free to link your site to the GM site.

To receive further information on the GM Card program, please click here or call the GM Card Redemption Centre at 1-888-446-6232.

To receive further information on the GM Card program, please click here or call the GM Card Redemption Centre at 1-888-446-6232.

To receive further information on the GM Card program, please click here or call the GM Card Redemption Centre at 1-888-446-6232.

To ensure we have your contact and active vehicle information up to date, please contact our Customer Care Centre Monday-Friday, 8:00am to 11:00pm, Saturdays, 8:00am to 5:00pm EST

• by calling our Customer Care Centre toll-free at: 1-800-263-3777 or 1-800-263-7854 (French)
• by email
• by Live Chat
• by mail at:
  General Motors of Canada Company
  Mailcode: CA1 163-005
  1908 Colonel Sam Drive
  Oshawa, Ontario
  L1H 8P7

As we are sure you can understand, General Motors of Canada Company (“GM Canada”) receives many requests for donations, both monetary and vehicle. At GM Canada we are committed to doing our part and helping those in need; however, considering the number of requests we receive, it simply isn't possible to be able to support every request we receive.

At this time we can confirm that General Motors of Canada Company has fully committed our charitable donation funds into a three-year corporate plan focusing on our communities. In order to ensure fair distribution of our contributions, GM Canada makes our largest donations to central agencies like the United Way, who in turn provide assistance to organizations that help those in need across Canada.

For further information regarding employment opportunities with General Motors of Canada Company (“GM Canada”), please visit our Career Centre.

For more information on how to receive sponsorships, you are welcome to submit a written proposal to the following address:

General Motors of Canada Company
c/o Manager, Brand Activation CA1 138-004
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7

If your vehicle is the current model year or from the previous model year, you may obtain a replacement window sticker or invoice by contacting your original selling dealership. If your vehicle is NOT a current model year or the previous model year, but less than 10 years old, contact the General Motors Customer Care Centre at 1-800-263-3777. While not always possible, Customer Care will work with your dealer to gain the requested information.

Please contact OnStar® directly at 1-888-4ONSTAR (1-888-466-7827) or press the Blue OnStar button in your vehicle. Further information may also be found at OnStar.

If you have a problem with your XM Select on SiriusXM™, please call 1-877-438-9677 during the following business hours: Monday-Saturday 8:00am - 12:00am EST, Sunday 8:00am - 8:00pm EST or visit Siriusxm.ca.

An authorized GM Dealer Parts department can obtain your key code. To locate a dealership near you, please click here.

You will have the option of searching by postal code, city or brand.

General Motors of Canada Company (“GM Canada”) does not retain radio code information. Please contact the Service Department of your local GM dealership who has procedures in place and should be able to assist you in this matter; however, charges for this service may apply.

To locate a dealership near you, please click here.

General Motors of Canada Limited and its dealers are committed to making sure you are completely satisfied with your new vehicle. Please discuss any concerns with the Dealership Management at your GM authorized dealer. If your concern is not resolved, you may contact our Customer Care Centre at 1-800-263-3777 Monday – Friday, 8:00am – 11:00pm, Saturdays 8:00am – 5:00pm EST.

In the event that you do not feel your concerns have been addressed, General Motors of Canada Company wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an information hearing before the arbiter.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), please contact CAMVAP directly:

• by calling 1-800-207-0685
• by writing to:
  Mediation/Arbitration Program
  c/o Customer Care Centre
  General Motors of Canada Company
  1908 Colonel Sam Drive
  Oshawa, Ontario
  L1H 8P7

**Please note: your inquiry should be accompanied by your Vehicle Identification Number (VIN).

For details on our Fleet Program, please click here.

You can also contact the Fleet Command Centre directly via e-mail at fleetactioncenter@gm.com or toll-free call at 1-800-866-0313 Monday-Friday, 8:00am to 6:00pm EST.

For our customers requesting a compliance letter for vehicles to be exported from Canada to the U.S.:
If this is for a personal move: Please contact the General Motors Customer Care Centre by calling 1-800-263-3777. Once contacted, the Customer Care Centre will determine if issuing a letter is possible or if the customer will have to follow the registered importer process on the NHTSA site.

If this is not for a personal move: For further information we would suggest contacting the National Highway Traffic Safety Administration (NHTSA).

Once you are on the site, you will need to obtain the HS-7 form and check box 3 (three). Please use this form, along with the required attachments mentioned on the form, when presenting to any customs officer or at the border. For further assistance please call 1-202-366-5291.

General Motors of Canada Company cannot provide specific guidance and refers you to the government web sites for the country you want to export your vehicle to. Different countries have different regulatory requirements and you will need to fully understand the import requirements of the country you plan to export to.