GM CORONAVIRUS (COVID-19) UPDATES AND INFORMATION
Our Customers

GM is here for you customers employees communities

 

Vehicles are an integral part of our lives and livelihood. In trying times like these, we’re faced with many uncertainties. To ease the mind of our GM Family, Chevrolet, Buick, GMC, Cadillac, OnStar and GM Financial are here and ready to help our customers in any way we can, whether it’s concerning service, parts, connected services or financing needs.

 

We know that these are uncertain and challenging times and your vehicle should be the least of your worries. Please be assured, Chevrolet is here and committed to helping you with your vehicle needs in any way we can. Visit Help Center
We know that these are uncertain and challenging times and your vehicle should be the least of your worries. Please be assured, Chevrolet is here and committed to helping you with your vehicle needs in any way we can. Visit Help Center
COVID-19 has made this a challenging time for some of our family and customers to get clear information. That's why we created this page – to give you a one-stop spot for information when it comes to your GMC vehicle questions. Visit Help Center
As the global community responds, please be assured that we are working closely with GM Financial, OnStar®†, our Cadillac dealer network and Certified Service experts to help ensure that you have the resources you need. You can count on us at times like this, especially if you need assistance. Visit Help Center
We know that COVID-19 has created uncertainty and challenges for many of our Members. During these trying times, we want you to know your OnStar service will be there for you, as always. Visit Help Center

OnStar and Connected Vehicle Services

 

OnStar and our vehicle brands are empowering more than 1 million current Chevrolet, Buick, GMC and Cadillac connected vehicle owners with the helpful resources they need during these trying times.

  • For added peace of mind, we are enabling OnStar Crisis Assist services for all of our connected vehicle owners for a limited time, which includes:
  • To help stay connected, we are offering complimentary 3GB/3 months (whichever comes first) of in-vehicle data for all of our Wi-Fi-equipped vehicle owners. Customers can:
    • Connect to their work or classroom remotely while within 15 metres of the vehicle.
    • Stay connected with family members or others in need while traveling within the vehicle.
  • Be assured that our OnStar Advisors are ready to help with the best and latest information, thanks to our partnerships, trainings and open communications with the Canadian Public Health Services and other public safety professional associations.
    • Access to specially trained OnStar Advisors who are ready to help 24/7 during emergencies and other unexpected situations.
    • Special routing assistance, including to hospitals or clinics.
    • Connecting to family members, Emergency Medical Dispatch and First Responders.

Offer ends <April 30>. Services provided by OnStar in its sole discretion. OnStar plan, working electrical system, cell reception, and GPS signal required. OnStar links to emergency services. Data plans provided by AT&T or its local service provider. Services are subject to Terms and limitations, and capabilities vary by vehicle model and/or configuration. Service varies with conditions and location. See onstar.ca for coverage map, details, and system limitations.

GM Financial is ready to help.

 

If your lease or loan is with GM Financial and you require assistance, please go to  GMFinancial.ca or contact us at cservice@gmfinancial.com / 1-800-465-4591

Last Updated: 3/27/2020    |    Return to GM coronavirus Information

MENU

Shop for a Vehicle

News & Stories

Our Company

Our Brands

Owner Assistance

Site Help

 ©  General Motors of Canada Company