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Warranty

New Vehicle Limited Warranty

 

With its impressive performance, standout technologies, and expressive design, Cadillac is everything you demand in a luxury vehicle. You also demand worry-free driving every time you get behind the wheel. That’s why every new Cadillac is backed by the GM New Vehicle Limited Warranty to correct any defects in material or workmanship occurring during the warranty period.

With your new Cadillac, you have the peace of mind that comes with knowing you have the GM 6 year/110,000 km* Powertrain Component Warranty with Roadside Assistance and Courtesy Transportation that’s standard on all 2013 Cadillac models.

See below for a summary of the 2013 GM Canada New Vehicle Limited Warranty coverages for Cadillac. For more detailed information, please contact the Customer Care Centre at 1-800-882-1112 or visit your local Cadillac dealer. You can also use Live Chat to chat online with one of our Customer Care Ambassadors.

Warranty Coverage at a Glance

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The warranty coverages for your Cadillac are summarized below. Please read the warranty information that follows for more complete details.

Coverage 4 yrs/
80,000 km
6 yrs/
110,000 km
6 yrs/
unlimited km
8 yrs/
130,000 km
8 yrs/
160,000 km
Base Warranty Coverage (includes tires) Yes        
Powertrain Component Warranty Yes      
Hybrid Components       Yes
Sheet Metal (Corrosion) Yes        
Sheet Metal (Rust-Through) Yes    
Courtesy Transportation Yes      
24/7 Roadside Assistance Yes    
Emission Control System Warranty – Defects and Performance coverage Yes        
Specified Major Emission Components such as Catalytic Converters and Powertrain Control Modules Yes  

Your Warranty Coverage

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New Vehicle Limited Warranty
When we say you’re covered, we mean you’re covered from front to back. Your New Vehicle Limited Warranty includes:

Base Warranty Coverage (including tires)

  • First 4 years or 80,000 km, whichever comes first, coverage against defects in material or workmanship.
  • Tire Coverage – The tires supplied with your vehicle are covered against defects in material or workmanship (wear-out is not considered a defect).

Powertrain Component Warranty

  • First 6 years or 110,000 km, whichever comes first.
  • $0 deductible on repairs.
  • Warranty is fully transferable at no extra charge.
  • Engine Coverage (some exclusions).
  • Transmission/Transaxle Coverage (some exclusions).
  • Transfer Case Coverage (some exclusions).
  • Drive System Coverage (some exclusions).

Courtesy Transportation

  • First 6 years or 110,000 km, whichever comes first, for customers whose vehicles are being repaired under warranty.

24/7 Roadside Assistance

  • First 6 years or 110,000 km, whichever comes first.

Sheet Metal

  • Corrosion coverage – first 4 years or 80,000 km, whichever comes first.
  • Rust-through coverage – first 6 years/unlimited km.

General Warranty Information

  • The warranty covers repairs to correct any vehicle defect (not slight noise, vibrations, or other normal characteristics).
  • Warranty repairs, including towing, parts, and labour, will be made at no charge.
  • Towing is covered to the nearest Cadillac dealer if your vehicle can’t be driven because of a warranted defect.
  • To obtain warranty repairs, take your vehicle to a Cadillac dealer during the warranty period and request repairs.
  • Warranty period for all coverages begins on the date the vehicle is first delivered and ends at the expiration of the coverage period.

Emission Control System Warranty
GM is fully committed to ensuring that the Emission Control System of every new Cadillac is performing to specifications and reducing harmful emissions. Coverage is against defects or workmanship.

  • 8 years/130,000 km, whichever comes first, coverage on catalytic converters and powertrain control modules.
  • 4 years/80,000 km, whichever comes first, coverage on emission control parts for defects and performance.

Maintaining Your Warranty

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Here are a few simple tips that you can follow to ensure that your vehicle warranty is maintained. Be sure to read your Owner’s Manual for all situations that may affect your vehicle warranty.

Modifications & Accessories

  • Adding non-dealer accessories to your Cadillac could cause malfunction or damage not covered by the vehicle warranty.
  • Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered by the vehicle warranty and may affect remaining warranty coverage for affected parts.

Collision Parts

  • The use of Genuine GM parts can help maintain your GM New Vehicle Limited Warranty.
  • The GM New Vehicle Limited Warranty does not cover aftermarket parts.
  • Used original GM parts may be an acceptable choice to maintain the appearance and safety performance of your Cadillac. However, the history of these parts is not known and therefore they are not covered by the GM New Vehicle Limited Warranty.

Manual Transmission

  • Do not rest your hand on the shift lever while driving. The pressure could cause premature wear in the transmission and repairs would not be covered by the vehicle warranty.
  • Do not rest your foot on the clutch pedal while driving or while stopped. The pressure can cause premature wear in the clutch and repairs would not be covered by the vehicle warranty.
  • Do not skip gears while upshifting. This can cause premature wear in the transmission and repairs would not be covered by the vehicle warranty.

Automatic Transmission

  • Shifting out of P (Park) or N (Neutral) with the engine running at high speed may damage the transmission. The repairs would not be covered by the vehicle warranty.

Fuel

  • Some additives are not compatible with recommended fuel and can harm the fuel system. Damage caused by additives would not be covered by the vehicle warranty.
  • Do not use fuel with methanol. It can corrode metal parts in the fuel system and also damage plastic and rubber parts. That damage would not be covered under the vehicle warranty.

Jumper cables

  • If the jumper cables are connected or removed in the wrong order, electrical shorting may occur and damage the vehicle. The repairs would not be covered by the vehicle warranty.

Scheduled maintenance

  • Maintenance intervals, checks, inspections, recommended fluids, and lubricants are necessary to keep your vehicle in good working condition. Damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty.

Engine oil

  • Use only engine oil that is approved to dexosTM specification or an equivalent engine oil of the appropriate viscosity grade. Failure to use the recommended engine oil or equivalent can result in engine damage not covered by the vehicle warranty.
  • Lack of proper engine oil maintenance can damage the engine. The repairs would not be covered by the vehicle warranty.

Engine Coolant

  • If an improper coolant mixture is used, the engine could overheat and be badly damaged. The repair cost would not be covered by the vehicle warranty.
  • Engine damage from running the engine without coolant is not covered by the warranty.

Tachometer

  • Do not operate the engine with the tachometer in the shaded warning area. Any resulting damage would not be covered by the vehicle warranty.

With its impressive performance, standout technologies, and expressive design, Cadillac is everything you demand in a luxury vehicle. You also demand worry-free driving every time you get behind the wheel. That’s why each new Cadillac is backed by the GM New Vehicle Limited Warranty to correct any defects in material or workmanship occurring during the warranty period.

With your new Cadillac, you have the peace of mind that comes with knowing you have the GM 5 year/160,000 km* Powertrain Component Warranty with Roadside Assistance and Courtesy Transportation that’s standard on all 2012 models.

See below for a summary of the 2012 GM Canada New Vehicle Limited Warranty coverages for Cadillac. For more detailed information, please contact the Customer Care Centre at 1-800-882-1112 or visit your local Cadillac dealer. You can also use Live Chat to chat online with one of our Customer Care Ambassadors.

Warranty Coverage at a Glance

Close Section

The warranty coverages for your Cadillac are summarized below. Please read the warranty information that follows for more complete details.

Coverage 4 yrs/
80,000 km
5 yrs/
160,000 km
6 yrs/
unlimited km
8 yrs/
130,000 km
8 yrs/
160,000 km
Base Warranty Coverage (includes tires) Yes        
Powertrain Component Warranty Yes      
Hybrid Components       Yes
Sheet Metal (Corrosion) Yes        
Sheet Metal (Rust-Through) Yes    
Courtesy Transportation Yes      
24/7 Roadside Assistance Yes    
Emission Control System Warranty – Defects and Performance coverage Yes        
Specified Major Emission Components such as Catalytic Converters and Powertrain Control Modules Yes  

Your Warranty Coverage

Expand Section

New Vehicle Limited Warranty
When we say you’re covered, we mean you’re covered from front to back. Your New Vehicle Limited Warranty includes:

Base Warranty Coverage (including tires)

  • First 4 years or 80,000 km, whichever comes first, coverage against defects in material or workmanship.
  • Tire Coverage – The tires supplied with your vehicle are covered against defects in material or workmanship (wear-out is not considered a defect).

Powertrain Component Warranty

  • First 5 years or 160,000 km, whichever comes first.
  • $0 deductible on repairs.
  • Warranty is fully transferable at no extra charge.
  • Engine Coverage (some exclusions).
  • Transmission/Transaxle Coverage (some exclusions).
  • Transfer Case Coverage (some exclusions).
  • Drive System Coverage (some exclusions).

Courtesy Transportation

  • First 5 years or 160,000 km, whichever comes first, for customers whose vehicles are being repaired under warranty.

24/7 Roadside Assistance

  • First 5 years or 160,000 km, whichever comes first.

Sheet Metal

  • Corrosion coverage – first 4 years or 80,000 km, whichever comes first.
  • Rust-through coverage – first 6 years/unlimited km.

General Warranty Information

  • The warranty covers repairs to correct any vehicle defect (not slight noise, vibrations, or other normal characteristics).
  • Warranty repairs, including towing, parts, and labour, will be made at no charge.
  • Towing is covered to the nearest Cadillac dealer if your vehicle can’t be driven because of a warranted defect.
  • To obtain warranty repairs, take your vehicle to a Cadillac dealer during the warranty period and request repairs.
  • Warranty period for all coverages begins on the date the vehicle is first delivered and ends at the expiration of the coverage period.

Emission Control System Warranty
GM is fully committed to ensuring that the Emission Control System of every new Cadillac is performing to specifications and reducing harmful emissions. Coverage is against defects or workmanship.

  • 8 years/130,000 km, whichever comes first, coverage on catalytic converters and powertrain control modules.
  • 4 years/80,000 km, whichever comes first, coverage on emission control parts for defects and performance.

Maintaining Your Warranty

Expand Section

Here are a few simple tips that you can follow to ensure that your vehicle warranty is maintained. Be sure to read your Owner’s Manual for all situations that may affect your vehicle warranty.

Modifications & Accessories

  • Adding non-dealer accessories to your Cadillac could cause malfunction or damage not covered by the vehicle warranty.
  • Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered by the vehicle warranty and may affect remaining warranty coverage for affected parts.

Collision Parts

  • The use of Genuine GM parts can help maintain your GM New Vehicle Limited Warranty.
  • The GM New Vehicle Limited Warranty does not cover aftermarket parts.
  • Used original GM parts may be an acceptable choice to maintain the appearance and safety performance of your Cadillac. However, the history of these parts is not known and therefore they are not covered by the GM New Vehicle Limited Warranty.

Manual Transmission

  • Do not rest your hand on the shift lever while driving. The pressure could cause premature wear in the transmission and repairs would not be covered by the vehicle warranty.
  • Do not rest your foot on the clutch pedal while driving or while stopped. The pressure can cause premature wear in the clutch and repairs would not be covered by the vehicle warranty.
  • Do not skip gears while upshifting. This can cause premature wear in the transmission and repairs would not be covered by the vehicle warranty.

Automatic Transmission

  • Shifting out of P (Park) or N (Neutral) with the engine running at high speed may damage the transmission. The repairs would not be covered by the vehicle warranty.

Fuel

  • Some additives are not compatible with recommended fuel and can harm the fuel system. Damage caused by additives would not be covered by the vehicle warranty.
  • Do not use fuel with methanol. It can corrode metal parts in the fuel system and also damage plastic and rubber parts. That damage would not be covered under the vehicle warranty.

Jumper cables

  • If the jumper cables are connected or removed in the wrong order, electrical shorting may occur and damage the vehicle. The repairs would not be covered by the vehicle warranty.

Scheduled maintenance

  • Maintenance intervals, checks, inspections, recommended fluids, and lubricants are necessary to keep your vehicle in good working condition. Damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty.

Engine oil

  • Use only engine oil that is approved to dexosTM specification or an equivalent engine oil of the appropriate viscosity grade. Failure to use the recommended engine oil or equivalent can result in engine damage not covered by the vehicle warranty.
  • Lack of proper engine oil maintenance can damage the engine. The repairs would not be covered by the vehicle warranty.

Engine Coolant

  • If an improper coolant mixture is used, the engine could overheat and be badly damaged. The repair cost would not be covered by the vehicle warranty.
  • Engine damage from running the engine without coolant is not covered by the warranty.

Tachometer

  • Do not operate the engine with the tachometer in the shaded warning area. Any resulting damage would not be covered by the vehicle warranty.

Questions or Feedback?

Need more help? Chat online with one of our Customer Care Ambassadors.

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