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FAQs

New Vehicle Limited Warranty

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How do I know what warranties are still available on my vehicle?

1) Every new GM vehicle is backed by our GM New Vehicle Limited Warranty to correct any defects in material or workmanship occurring during the warranty period. In addition to the Base Warranty coverage, GM has a 5 Year/160,000 km Powertrain Component Warranty with Roadside Assistance and Courtesy Transportation that is standard on all 2007 and newer models.

Note: For 2013 Buick and Cadillac vehicles, the terms of the Powertrain Component Warranty (as well as Roadside Assistance and Courtesy Transportation) will be 6 year/110,000 km.

This change more accurately reflects the actual everyday driving usage of our customers.

2) Warranty information is specific to your vehicle and is based on the In-Service Date of the vehicle. If you would like additional warranty information specific to your vehicle, please have your VIN (Vehicle Identification Number) available and contact the Customer Care Centre Monday-Friday, 8:00 a.m. to 11:00 p.m., Saturday, 8:00 a.m. to 5:00 p.m. EST.

Please contact us by:

  • Calling our Customer Care Centre toll-free at 1-800-263-3777 or 1-800-263-7854 (French)
  • Email
  • Live Chat
  • Mail at:
    General Motors of Canada Limited
    Mailcode: CA1-131-001
    1908 Colonel Sam Drive
    Oshawa, Ontario L1H 8P7
What does the New Vehicle Limited Warranty cover?

The New Vehicle Limited Warranty covers most GM vehicles registered in the U.S. and Canada from the date the vehicle is first delivered until it reaches 3 years or 60,000 km (whichever comes first; see dealer for details) on Chevrolet and GMC vehicles; and 4 years or 80,000 km (whichever occurs first; see dealer for details) on Buick and Cadillac vehicles. It covers the vehicle from vehicle defects related to materials or workmanship. For further details, look in the Limited Warranty, Maintenance and Owner Assistance Information booklet under "What Is Covered" and "What Is Not Covered." For Coverage at a glance please click here.

To download a complimentary electronic copy (PDF) of your Owner Manual please click here.
Currently, the manuals date back to 1999.

Is my vehicle covered from rust, too?

GM vehicles are designed and built to resist corrosion. All body and sheet metal components are warranted against rust-through corrosion for a minimum of 6 years/160,000 km (whichever comes first). Application of additional rust-inhibiting materials is not required under the corrosion coverage and none is recommended. See your GM dealer for terms of this limited warranty.

How do I purchase additional warranties for my vehicle?

GM Protection Plan (GMPP) contracts, the only product offered by General Motors for GM vehicles, protects against unexpected vehicle repair costs and ensures professional, factory-trained technicians complete your vehicle repairs. With the availability of different coverage levels and a wide range of time and kilometre options, GMPP will suit almost every driver's needs. Whether your vehicle is purchased or leased, GMPP protects you and your investment.

For more information you can:
Visit the GMPP section on our website.

Find your local GM dealership Sales Team. To locate a GM dealership in your area please click here.

Call GMPP directly at 1-800-268-7676

Or contact us by:

  • Calling our Customer Care Centre toll-free at 1-800-263-3777 or 1-800-263-7854 (French),
  • Email
  • Live Chat
  • Mail at:
    General Motors of Canada Limited
    Mailcode: CA1-131-001
    1908 Colonel Sam Drive
    Oshawa, Ontario L1H 8P7

The Customer Care Centre's hours of operation are Monday-Friday, 8:00 a.m. to 11:00 p.m., Saturday, 8:00 a.m. to 5:00 p.m. EST.

What is the 5 year/160,000 km Powertrain warranty?

All GM cars and light duty trucks are covered from the 2007 Model Year forward. The Powertrain Component Warranty is valid for 5 years or 160,000 km (whichever comes first; see dealer for details). It is fully transferable and there are no fees and no deductibles. In addition, the Roadside Assistance and Courtesy Transportation programs are also valid for 5 years or 160,000 km (whichever comes first). For more details, please visit your dealer.

Note: For 2013 Buick and Cadillac vehicles, the Powertrain Component Warranty (as well as Roadside Assistance and Courtesy Transportation) will be valid for 6 years or 110,000 km.

This change more accurately reflects the actual everyday driving usage of our customers.

How is the New Vehicle Limited warranty affected by this 5 year/160,000 km Powertrain Component warranty?

The New Vehicle Limited Warranty on new GM cars and light-duty trucks remains in effect for 3 years or 60,000 km (whichever comes first; see dealer for details) on Chevrolet and GMC vehicles; and 4 years or 80,000 km (whichever comes first; see dealer for details) on Buick and Cadillac vehicles. The Powertrain component warranty supplements the New Vehicle Limited Warranty and, in general, continues to cover the engine, transmission, transfer case and axle assemblies on light duty vehicles up to 160,000 km or 5 years (whichever comes first; see dealer for details) from the vehicle's in-service date. For more details, please visit your dealer.

What is the difference between the GM 5 year/160,000 km Powertrain Component Warranty and my base warranty coverage?

Your New Vehicle Limited Warranty remains in effect: 4 years/80,000 km (whichever comes first) for Buick/Cadillac and 3 years/ 60,000 km for Chevrolet and GMC.

For 2007 and forward model year vehicles, the GM 5 year/160,000 km Powertrain Component Warranty extends the powertrain coverage on your base warranty up to 5 years or 160,000 km from the original delivery date (whichever comes first).

For 2013 model year Buick and Cadillac vehicles, the Powertrain Component Warranty has changed to 6 year/110,000 km in an effort to better serve our customers.

What does Roadside Assistance cover?

Roadside Assistance provides you with the safety and security of emergency services 24 hours a day, 7 days a week. These services include towing, fuel delivery, lock out service, flat tire change and jump start. Refer to the Owner Manual for additional details.

As a Canadian customer, how do I contact GM Roadside Assistance in Canada?

Canadian customers travelling in Canada or the U.S. can call 1-800-882-1112  for 24-hour toll-free access to GM Roadside Assistance, or, if you have an active OnStar subscription, simply press the blue button for roadside service.

I'm a U.S. customer. How do I contact GM Roadside Assistance?

If your GM vehicle is equipped with an active OnStar® subscription, you can simply press the blue button for roadside service. If it is not equipped with OnStar®, please contact the appropriate GM Roadside Assistance number below to initiate roadside assistance for your vehicle:

  • Chevrolet: 1-800-243-8872
  • Buick: 1-800-252-1112
  • GMC: 1-800-462-8782
  • Cadillac: 1-800-224-1400
  • Pontiac: 1-800-762-2737
  • HUMMER: 1-866-486-6376
  • Saturn: 1-800-553-6000
Is Courtesy Transportation provided?

If repairs are covered by the vehicle's base or powertrain component warranty or identified in GM special programs, several transportation options and/or reimbursement of certain transportation expenses are available for your convenience at participating dealers.

Are light duty fleet deliveries included in the GM Powertrain Component Warranty?

Yes, with the exception of certain vehicles that are upfitted or created for special applications, such as limousine, hearse, and livery vehicles, which have warranties specific to these applications.

GM sells several types of light duty chassis for use in applications such as ambulances, recreational vehicles and buses; are these vehicles included?

Yes, but it is important to note that GM warrants only the chassis; the manufacturers who build on the chassis provide their own separate warranties for their components.

Do I have to take my vehicle to a GM dealer for maintenance to maintain my extended powertrain eligibility?

We highly recommend that you maintain your vehicle at a GM dealership as they have the specialized training and genuine GM parts and accessories for your vehicle. In addition, we encourage you to keep detailed records and receipts of your maintenance history. Although you aren't required to have your vehicle maintained at a GM dealership, warranty repairs must be performed at an authorized GM dealership.

Does the required maintenance of my vehicle change as a result of the GM 5 year/160,000 km Powertrain Component Warranty?

As a vehicle owner, you are responsible for the required scheduled maintenance as outlined in your Owner Manual throughout the warranty period. Your Owner Manual provides a detailed maintenance schedule that you need to follow for your specific vehicle and driving habits. In addition, we strongly encourage you to keep detailed records and receipts of your maintenance history.

Further questions? Call 1-800-GM-DRIVE or contact your Dealer.

GM Protection Plans - General

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What is the manufacturer's base warranty period on my vehicle?

For GM vehicles, the manufacturer's base warranty period is defined as 36 months or 60,000 km, whichever comes first, with the following exception:

  • All Cadillac as well as 2006 and forward Buick vehicles have a base warranty period of 48 months or 80,000 km, whichever comes first.

This may be different for non-GM vehicles, but a 36 month or 60,000 km warranty is the industry standard.

Certain GM vehicles come with a supplemental Powertrain Component Warranty:

  • All 2007 vehicles and forward have either a 36 months/60,000 km or a 48 months/or 80,000 km base warranty with an additional Powertrain Component Warranty period of 5 years/160,000 kilometres, whichever comes first.

For 2013 Cadillac and Buick models, the Powertrain Component Warranty period is 6 years/110,000 km.

My vehicle is covered by the manufacturer's base warranty. Why should I purchase a GM Protection Plan?

The manufacturer's base warranty generally is for 36 months or 60,000 km; some GM models offer a 48 month or 80,000 km warranty, whichever comes first. Most customers drive their vehicles more than 60,000 km in three years. Consider purchasing the GM Protection Plan for your GM vehicle:

  • If you drive more than 2,000 km monthly and/or plan to lease or finance your vehicle for more than 36 months, or
  • If you want to decrease your financial exposure to repair costs.

For vehicles with the supplemental Powertrain Component Warranty, the GM Protection Plan would provide you with coverage beyond the Powertrain Component Warranty, with:

  • Coverage for Steering; Front and Rear Suspension; Brakes; Electrical and Accessories; Air Conditioning; High Tech Features; and Exterior and Interior components.
  • More added value with a price reduction of the GM Protection Plan Total 'Plus' (see Coverage and Benefits section). Now this comprehensive coverage for your vehicle is even more affordable.
I thought GM vehicles were good vehicles. Why do I need a GM Protection Plan?

GM vehicles are designed, assembled and tested to very high standards, but components used in today's vehicles are extremely complex and expensive to repair. Purchasing a GM Protection Plan provides financial security against the rising cost of unexpected repair expense. Today's GM Protection Plan will protect you against future costs for covered repairs.

I purchased a vehicle service contract on my current vehicle and never used it. Why do I want to purchase another service agreement?

Congratulations — your current vehicle is performing as expected. You have not been inconvenienced or made responsible for expensive repairs. Vehicle service contracts are similar to warranties or auto insurance. You certainly hope you will not have to use it, but you do not want the risk or uncertainty of paying for an accident repair or theft. By purchasing a GM Protection Plan, you transfer the uncertainty and financial risk of expensive, covered repairs to the GM Protection Plan.

When does a GM Protection Plan begin?

The term and kilometres of coverage is calculated from the Factory In-Service Date and zero (0) km.

When does a GM Protection Plan end?

Vehicle service contracts purchased will clearly state when a contract begins and ends. The GMPP purchased will terminate or expire at the end of the time and kilometre term selected (whichever occurs first), from the date the vehicle was first put in service (Factory In-Service Date) and at zero (0) km. The term of the Vehicle Service Contract includes the Manufacturer's base warranty.

Coverage and Benefits
What type of plans and coverage levels are available?

GM Protection Plan offers several levels of Vehicle Service Contract coverage.

  • Total 'Plus' — The premium, most comprehensive vehicle service contract covers virtually every component of your vehicle, as well as providing Alternate Transportation and Roadside Assistance, including towing for covered repairs.
  • Custom Plan — The quality vehicle service contract that covers parts and labour for nine major vehicle assemblies (engine, transmission and transaxle, front and rear-wheel-drive assemblies, vehicle manufacturer-installed air conditioning systems, electrical systems, braking system components, front suspension, cooling and fuel system, and steering system), Alternate Transportation and Towing for covered repairs.
  • Powertrain Plan — Essential protection covering three major assemblies (engine/diesel engine, transmission and transaxle, front and rear-wheel-drive assemblies) for parts and labour costs, as well as Towing for covered repairs.
How does roadside assistance work?

By calling a toll-free number available 24 hours-a-day, the GM Protection Plan provides roadside assistance* anywhere in Canada and the United States for:

  • Flat tire change
  • Towing
  • Battery jump
  • Locksmith services
  • Out-of-gas fuel delivery (up to $5 worth of fuel)

* Roadside assistance will not be provided for unattended vehicles.

Refer to the Owner Manual for additional details.

How does the alternative transportation work?

GM Protection Plan will pay the cost to rent a replacement vehicle or pay for public transportation.

Refer to the Owner Manual, or consult your dealer for additional details.

Purchase Eligibility
What types of vehicles does the GM Protection Plan cover?

Most cars, light-duty trucks and vans.

Are vehicles other than GM models covered under the GM Protection Plan?

Yes. Most Non-GM vehicles sold through GM dealers can be covered.

Is a GM Protection Plan available for lease vehicles?

Yes.

Is a GM Protection Plan available for company-owned vehicles?

Yes.

Is a GM Protection Plan available for GM employees?

Yes.

Finance and Expense
How much does the GM Protection Plan cost?

The cost depends on the vehicle and the plan selected. Vehicle considerations include: make/model, age, and odometer reading. The plan selected will vary in cost depending on the level of coverage, deductible and months/kilometres selected.

Can the purchase price be included in my monthly vehicle payment when I buy/lease my vehicle?

Yes. The price of the plan can be included in your monthly payment if purchased at the time of vehicle purchase or lease.

Can I finance the GM Protection Plan?

A GM Protection Plan may be financed through GM Financial, other vehicle financing institutions, or Service Payment Plan (SPP).

What is the Service Payment Plan?

The Service Payment Plan is an interest-free 6, 12, 18, or 24-month payment plan available from participating GM dealers.

What are the GM Protection Plan deductible options?

For Total 'Plus', Custom, and Powertrain:

  • New vehicles (at in-service date) have deductible options of $0 (Total 'Plus' level of coverage only) or $100. In addition, GMPP Total ‘Plus' has $0 or $200 deductible options.
  • New vehicles (after in-service date) have a $100 deductible.
Is there a way to cancel or terminate a GMPP vehicle service contract?

Yes. You may cancel a GMPP Vehicle Service Contract within sixty (60) days of the date purchased, and you will receive a full refund less an administration fee ($100 plus GST/HST and any applicable provincial tax). If you have made a claim during the first sixty (60) days, this Contract may be terminated as described in the section below.

Beyond sixty (60) days from the date of purchase, or if you have made a claim during the first sixty (60) days, you may terminate the Contract at any time during the Contract term for any reason and receive a prorated portion of the Contract purchase price less an administration fee ($100 plus GST/HST and any applicable provincial tax). The refund will be prorated based on the lesser of the number of days or the distance in kilometres remaining in the Contract term calculated from the original date of Contract purchase.

Administration Process
Do I have to buy a vehicle service contract at the time of vehicle purchase?

It depends. Vehicle service contracts may be purchased at any time while the manufacturer's base warranty is still in effect. There are clear benefits to purchasing the vehicle service contract at the time of purchase - $0 deductible availability on Total 'Plus' level of coverage, less expensive than waiting, and better financing options. After the base warranty has expired, a vehicle service contract may be purchased only with the purchase of a new or used vehicle from a GM dealer.

Can I purchase a GM Protection Plan on a used GM car?

Yes, but your vehicle service contract must be purchased at the time you buy the used vehicle.

Do I need to return to the dealer where I purchased my car to buy the GM Protection Plan?

We encourage you to return to your selling GM dealer.

How do I sign up for a GM Protection Plan?

Your GM dealer will prepare all necessary paperwork for you.

Will I receive a GM Protection Plan contract upon receipt of purchase?

You will receive a copy of the completed and signed contract registration page, along with a copy of the GM Protection Plan contract, to use as a temporary agreement. A personalized vehicle service contract and identification card will be mailed to you.

What if I sell my vehicle before the GM Protection Plan expires?

Your vehicle service contract can be transferred to the new owner upon sale of the vehicle with no charge, which enhances the appeal of your vehicle due to the coverage that is still in effect on your vehicle, or the remainder of the contract can be cancelled on a pro-rata basis (less a $100 administration fee).

Can I renew or extend a GM Protection Plan?

Yes, GM Protection Plan extension plans can be purchased after the manufacturer's base warranty has expired and before your GMPP contract expires (subject to type and term eligibility criteria; please see your GM dealer for further details).

Repair and Servicing
Where do I go for repairs?

Repairs can be handled conveniently through any GM dealership or licensed repair facility in Canada and the United States.

Do I have to make an appointment for repairs or servicing?

Appointment requirements are based on the policy of the individual GM dealership or licensed repair facility.

If I am on vacation or traveling out-of-province, who will service my vehicle?

For your convenience, GM has a large repair network in North America authorized to perform necessary repairs covered under the GM Protection Plan in Canada and the United States.

Further questions? Call 1-800-GM-DRIVE or contact your Dealer.

GM Protection Plan - Total 'Plus'

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What is Total 'Plus'?

Total 'Plus' is the most comprehensive and premium vehicle service contract for your new GM vehicle.

What does Total 'Plus' provide?

It covers the parts and labour costs of repairing covered vehicle components in the event of failure — even if it results from normal wear. It also provides Roadside Assistance and Alternate Transportation.

How much does Total 'Plus' cost?

That depends on the vehicle you're covering, the time, kilometres and deductible choices made, and when you purchase the Plan.

Is Total 'Plus' transferable?

Yes. It can be transferred to a new retail owner upon sale or transfer of the vehicle, at no charge.

What if I buy Total 'Plus' and then decide I don't want it?

You may cancel your Total ‘Plus' Contract within sixty (60) days of the date purchased, and you will receive a full refund less an administration fee ($100 plus GST/HST and any applicable provincial tax). If you have made a claim during the first sixty (60) days, the Contract may be terminated as described in the section below.

Beyond sixty (60) days from date of purchase, or if you have made a claim during the first sixty (60) days, you may terminate the Contract at any time during the Contract term for any reason and receive a prorated portion of the Contract purchase price less an administration fee ($100 plus GST/HST and any applicable provincial tax). The refund will be prorated based on the lesser of the number of days or the distance in kilometres remaining in the Contract term calculated from the original date of Contract purchase.

What do I ultimately get from Total 'Plus'?

You get the elimination of unexpected financial surprises on covered repairs. That's security down the road and peace-of-mind motoring for the long road ahead.

Why is coverage based upon years of ownership and kilometres driven?

It ensures that you get a vehicle service contract tailored to your ownership and driving needs - nothing more, nothing less. The term selected provides you with coverage meeting your ownership and driving needs.

Further questions? Call 1-800-GM-DRIVE or contact your Dealer.

GM Protection Plan - Custom Plan

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What is the Custom Plan?

Custom Plan is the quality vehicle service contract for your GM vehicle.

What does the Custom Plan provide?

It covers the parts and labour costs of repairing specific components within nine major vehicle assemblies in the event of failure even if they result from normal wear. These include engine, transmission/transaxle, front and rear-wheel-drive assemblies, cooling and fuel system, vehicle manufacturer-installed air conditioning systems, electrical system, braking system components, front suspension and steering system. It also provides Towing and Alternate Transportation.

How much does the Custom Plan cost?

That depends on the vehicle you're covering, the time, kilometres, and when you purchase the Plan.

Is the Custom Plan transferable?

Yes. It can be transferred to a new retail owner upon sale or transfer of the vehicle at no charge.

What if I buy the Custom Plan and then decide I don't want it?

You may cancel your Custom Plan Contract within sixty (60) days of the date purchased, and you will receive a full refund less an administration fee ($100 plus GST/HST and any applicable provincial tax). If you have made a claim during the first sixty (60) days, the Contract may be terminated as described in the section below.

Beyond sixty (60) days from date of purchase, or if you have made a claim during the first sixty (60) days, you may terminate the Contract at any time during the Contract term for any reason and receive a prorated portion of the Contract purchase price less an administration fee ($100 plus GST/HST and any applicable provincial tax). The refund will be prorated based on the lesser of the number of days or the distance in kilometres remaining in the Contract term calculated from the original date of Contract purchase.

What do I ultimately get from the Custom Plan?

You get the elimination of unexpected financial surprises for covered repairs on specific components within nine major vehicle assemblies in the event of failure. That's security down the road and peace-of-mind motoring for the long run.

Why is coverage based upon years of ownership and kilometres driven?

It ensures that you get a vehicle service contract tailored to your ownership and driving needs - nothing more, nothing less. The term selected provides you with coverage meeting your ownership and driving needs.

Further questions? Call 1-800-GM-DRIVE or contact your Dealer.

GM Protection Plan - Powertrain Plan

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What is the Powertrain Plan?

The Powertrain Plan is the essential vehicle service contract for GM vehicles that are 2006 or older. This includes cars, light-duty trucks, and vans.

What does the Powertrain Plan provide?

It covers the parts and labour repair costs of specific components within three critical vehicle assemblies in the event of failure — even if they result from normal wear. These include engine, transmission and transaxle, and front and rear-wheel-drive assemblies, it also provides towing.

How much does the Powertrain Plan cost?

That depends on the vehicle you're covering, the time, kilometres, and when you purchase the plan.

Is the Powertrain Plan transferable?

Yes. It can be transferred to the new retail owner upon transfer or sale of the vehicle at no charge.

What if I buy Powertrain Plan and then decide I don't want it?

You may cancel the Powertrain Plan Contract within sixty (60) days of the date purchased, and you will receive a full refund less an administration fee ($100 plus GST/HST and any applicable provincial tax). If you have made a claim during the first sixty (60) days, the Contract may be terminated as described in the section below.

Beyond sixty (60) days from date of purchase, or if you have made a claim during the first sixty (60) days, you may terminate the Contract at any time during the Contract term for any reason and receive a prorated portion of the Contract purchase price less an administration fee ($100 plus GST/HST and any applicable provincial tax).

The refund will be prorated based on the lesser of the number of days or the distance in kilometres remaining in the Contract term calculated from the original date of Contract purchase.

What do I ultimately get from the Powertrain Plan?

You get the elimination of unexpected financial surprises for covered repair costs of specific components within three critical vehicle assemblies in the event of failure. That's security down the road and peace-of-mind motoring for the long road ahead.

Why is coverage based upon years of ownership and kilometres driven?

It ensures that you get a vehicle service contract tailored to your ownership and driving needs - nothing more, nothing less. The term selected provides you with coverage meeting your ownership and driving needs.

Further questions? Call 1-800-GM-DRIVE or contact your Dealer.

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