FAQ

Here's where you'll find answers to top-of-mind questions from other owners.

FAQ

Service & Warranty

How do I find a Chevrolet dealer that is conveniently located to me?

Click here to use the Locate a Dealer tool found at the top of this page.

Or you can call the Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483) to be directed to your nearest dealer.

Can my dealership provide warranty service for a GM brand other than the ones they currently sell and service?

Yes. However, for non-emergency warranty repairs (the vehicle is drivable and does not pose a driving hazard), it is recommended that customers take their vehicle to a dealership that currently sells and services their brand. If the customers believe that the issue they are facing creates an emergency, they can take their vehicle to any GM dealership for warranty repairs. In these cases, the GM dealership must determine if they have the training and tools necessary to perform a warranty repair.

What happens to my Pontiac, Saturn or Hummer vehicle warranty?

Your vehicle warranty coverage remains unchanged. Customers can continue to have their vehicles serviced at Chevrolet, Buick, GMC, or Cadillac dealerships.

GM Canada continues to stand behind our Pontiac, Saturn and Hummer customers. Customers should be assured that their warranty coverage, Roadside Assistance and OnStar® services will remain unchanged.

Is my dealer still able to service my Pontiac, Saturn or Hummer?

GM works closely with our dealers to ensure that parts and services of discontinued brand vehicles remain available on a long-term basis.

Where can Pontiac, Saturn and Hummer customers get their vehicles serviced?

Customer service is paramount. Customers can have their vehicles serviced at any Chevrolet, Buick, GMC or Cadillac dealership.

Call the Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483 to be directed to your nearest dealer.

How do GM dealerships handle the service appointments for current Pontiac, Saturn and Hummer customers?

GMCL does not have record of outstanding appointments that have been scheduled through dealerships that have been closed. Customers should contact a new dealer to book a service appointment that has not yet been performed.

Is there any impact to my warranty or GM services such as OnStar®, XM Radio or Roadside Assistance?

Your GM Warranty is sound: GM continues to offer and honour industry-leading warranty coverage on past and future purchases for our full vehicle line-up. Service will continue to be performed through authorized GM dealers, with genuine GM parts. The same holds true for customer purchased General Motors Protection Plan (GMPP) extended warranties. We also want to reassure you that there are no changes to the GM services, like Roadside Assistance, OnStar and XM Satellite Radio.

Are dealers still able to get service parts to repair vehicles?

Replacement parts continue to be available to service and maintain GM branded vehicles. Customers can be assured that GM and our dealers are committed to meeting the service needs of our customers now and well into the future.

Can I buy parts online?

No. GM parts can only be purchased through your authorized local Chevrolet Dealer.

Where can I find older vehicle parts?

Visit your nearest dealership's parts department, where they can assist you in finding the right parts for your vehicle. Find a dealer near you by using our Dealer Locator tool found on this page.

Who do I contact if I have a concern with my vehicle?

Your satisfaction is important to your dealer and to GM. Any concerns with the sales transaction or operation of your vehicle should be resolved by your dealer's sales or service department. If your dealership has closed, you can locate a dealer near you by using the tools on this page or by contacting the Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483).

As a Canadian customer, how do I contact GM Roadside Assistance in Canada?

Canadian customers travelling in Canada or the U.S. can call 1-800-268-6800 for 24-hour toll-free access to GM Roadside Assistance, or, if you have an active OnStar subscription, simply press the blue button for roadside service.

I'm a U.S. customer. How do I contact GM Roadside Assistance?

If your GM vehicle is equipped with an active OnStar® subscription, you can simply press the blue button for roadside service. If it is not equipped with OnStar®, please contact the appropriate GM Roadside Assistance number below to initiate roadside assistance for your vehicle:

  • Chevrolet: 1-800-243-8872
  • Buick: 1-800-252-1112
  • GMC: 1-800-462-8782
  • Cadillac: 1-800-224-1400
  • Pontiac: 1-800-762-2737
  • HUMMER: 1-866-486-6376
  • Saturn: 1-800-553-6000

Brands

What happened to Saab in Canada?

GM announced February 23rd, 2010 that the agreement to sell Saab was finalized by Spyker Cars and Saab Automobile AB. As part of the agreement, during the month of August 2010, Saab began marketing itself in Canada through its division, Saab Cars North America (SCNA).

Where should existing Saab customers go for warranty work?

SCNA dealers and Transition Service Centres perform Saab warranty work.

To locate a dealership or Transition Service Centre authorized to perform warranty work on your Saab vehicle, please call Saab Customer Assistance at 1-800-955-9007.

Will Saab continue to offer XM Radio, OnStar®, and Roadside Assistance in its existing vehicles in Canada?

Former GM Canada (GMCL) Saab customers can continue to purchase XM Subscriptions from XM Canada. Saab customers from the new distributer do not receive a 3-month XM Trial automatically. They must call XM at 877-209-0079 and subscribe.

Other

My vehicle brand has been discontinued and my dealership has closed. What do I do now?

In the past few years, GM has discontinued certain brands and reduced our Dealer network to align with the scope and needs of the organization. We continue to work closely with our current dealers to ensure a smooth transition for all GM customers.

Please be assured that there is still a GM-supported dealer to assist you with your sales and service needs. If you own a Pontiac, Saturn or Hummer vehicle, you can take your vehicle to any Chevrolet, Buick, GMC, or Cadillac dealer for service.

For Saab vehicles, visit the Dealer Locator tool on this page or contact the Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483) to locate your closest Saab authorized dealership.

Please use the tools on this page to find the appropriate dealer most convenient to you.

Did my GM Card Earnings program change? Are my Earnings still valid?

The GM Card® is no longer available. However, the full amount of your GM Card Earnings as of April 29, 2011 are protected until December 31, 2017, subject to terms and conditions of the GM Card Earnings and Redemption Allowance Program Rules.

Your existing Earnings can be redeemed from GM towards the purchase or lease of an eligible new Chevrolet, Buick, GMC, or Cadillac vehicle (subject to Vehicle Redemption Allowances) until December 17, 2017. Unredeemed GM Card Earnings will expire January 1, 2018.

For complete GM Card Program Rules, including current Redemption Allowances, transferability of Earnings, and other applicable restrictions for all eligible vehicles, please visit GMCard.ca.

Where do I go if I have questions?

If you have additional questions that have not been addressed on this site, please contact the GM Canada Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483).

Where do I find information on the ignition switch recall?

Click here for information on the ignition switch recall or you can contact the Customer Care Centre at 1-800-263-3777.

more from corporate
Locate a Dealer

Locate a Dealer

Find the GM dealer nearest you when your vehicle requires service.

Click here to learn more »
Contact us

Contact us

We're here to answer your questions, with many ways for you to contact us.

Click here to learn more »
GM.ca

GM.ca

Learn about GM vehicles, latest offers, and shopping tools.

Click here to learn more »
Certified Service

Certified Service

Speak with the service experts at your dealer to learn about your vehicle.

Click here to learn more »
My Volt

My Volt

Plug in and take charge with the Chevrolet Volt owner site, powered by OnStar®.

Click here to learn more »
Retail Offers

Offers

We have savings and deals for you.

Click here to learn more »
Live Chat

Live Chat

Here's how you can contact us at any time for the assistance you need.

Click here to learn more »
Driven to Win

Contests

Here's your chance to win big. All you have to do is enter.

Click here to learn more »
Build and Price

Build and Price

Choose, configure, and see options for the vehicles that you're considering.

Click here to learn more »
Preferred Pricing

Preferred Pricing

Save on an eligible Chevrolet, Buick, GMC or Cadillac vehicle with Preferred Pricing.

Click here to learn more »
See MoreSEE LESS