Frequently Asked Questions
Click
here to use the Locate a Dealer tool found at the top of this page.
Or you can call the Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483) to be directed to your nearest dealer.
Yes. However, for non-emergency warranty repairs (the vehicle is drivable and does not pose a driving hazard), it is recommended that customers take their vehicle to a dealership that currently sells and services brand. If the customers believe that the issue they are facing creates an emergency, they can take their vehicle to any GM dealership for warranty repairs. In these cases, the GM dealership must determine if they have the training and tools necessary to perform a warranty repair on another make vehicle.
Your GM Warranty is sound: GM continues to offer and honour industry-leading warranty coverage on past and future purchases for our full vehicle line-up. Service will continue to be performed through authorized Buick dealers, with genuine GM parts. The same holds true for customer purchased General Motors Protection Plan (GMPP) extended warranties. We also want to reassure you that there are no changes to the GM services, like Roadside Assistance, OnStar® and XM Radio.
Dealers are independent businesses. If the service offers were part of a package purchased or received from a dealer that is now closed those offers can no longer be redeemed. Any "no charge" GM corporate maintenance programs that are administered by GM can be honoured at any Buick dealer.
No. GM parts can only be purchased through your authorized local Buick Dealer.
Visit your nearest dealership's parts department, where they can assist you in finding the right parts for your vehicle. Find a dealer near you by using our Dealer Locator tool found on this page.
Yes. However, for non-emergency warranty repairs (the vehicle is drivable and does not pose a driving hazard), it is recommended that Buick customers take their vehicle to a dealership that currently sells and services the Buick brand.
If the customer believes that the issue they are facing creates an emergency, they can take their vehicle to any GM dealership for warranty repairs. In these cases, the Dealership must determine if they have the training and tools necessary to perform a warranty repair on another make vehicle.
Your satisfaction is important to your dealer and to GM. Any concerns with the sales transaction or operation of your vehicle should be resolved by your dealer's sales or service department. If your dealership has closed, you can locate a dealer near you by using the tools on this page or by contacting the Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483).
For questions related to financing, please click here.
For lease-end questions click here.
Or contact the Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483).
GM Canada has announced leasing for all new Chevrolet, GMC, Buick and Cadillac vehicles, with terms ranging from 36 to 48 months. For more information visit your local Buick dealer, or contact one of our customer care representatives on our Live Chat service.
GM Smart Purchase® Financing is a new and affordable financing option that is an alternative to lease financing. This flexible loan product lets you own your vehicle, while still allowing you to return it for a predetermined price at a date agreed upon within your contract. It is a fixed rate, fully amortizing product with terms up to 84 months.
To learn more about GM Smart Purchase® Financing, click here.
If you have additional questions that have not been addressed on this site, please contact the GM Canada Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483).
Please be assured that there will still be a Buick-supported dealer to assist you with your sales and service needs. Please use the tools on this page to find the appropriate dealer most convenient to you.
The GM Card® is no longer available. However, the full amount of your GM Card Earnings can be redeemed from GM towards the purchase or lease of an eligible new Chevrolet, Buick, GMC, or Cadillac vehicle (subject to Vehicle Redemption Allowances) until December 17, 2017.
For more information on the GM Card and your Earnings please click here.
IntelliLink is Buick's infotainment brand. The media system retains all of the capabilities of today's entertainment units, including AM/FM/XM tuners, CD player with MP3 playback, auxiliary inputs and USB inputs. Front and centre is a high-resolution, full-colour touch screen display that makes the new media system more usable, informative and attractive. Buick IntelliLink combines Bluetooth audio streaming from smart phones with a wireless connection that is Integrated through Bluetooth. This connection builds on the usual, hands-free phone capabilities already offered in most Buick products. A Gracenote database built into the system makes it easier for Buick owners to pick tracks stored locally on their devices to play. In addition, Buick IntelliLink allows drivers access to a popular internet radio service through their smartphones. IntelliLink's touch-screen (steering wheel control works well here as an alternative to touch screen) and enhanced voice control interfaces allows handheld phones to be safely stowed while driving. Finally, IntelliLink allows Buick drivers to listen to their own "self-created" stations through Stitcher®.
If you have any more questions that haven't been addressed on this site, please submit your own question or contact us directly and speak to one of our Customer Care Ambassadors on our Live Chat.