MIC Insurance Privacy Policy

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MIC Privacy Policy
GM Service Contracts (non-GM Vehicles sold in Que.)
Vehicle Warranty Insurance Policy (non-GM vehicles sold in B.C., Alta., Sask.)
GM Service Contract

MOTORS INSURANCE CORPORATION

PRIVACY POLICY

CUSTOMER PERSONAL INFORMATION

At Motors Insurance Corporation ("MIC") we respect your privacy and value our relationship with you. As the insurer of your SmartCoverage Insurance auto insurance policy, we protect the personal information that you communicated to us to underwrite and administer claims on your auto insurance policy. It may be used only by MIC, SmartCoverage Insurance Services Inc. (our broker), SmartCoverage Insurance Agency Inc. (our Agency), our affiliates and related companies, dealers, our suppliers to manage the insurance coverage provided and for use in promoting joint marketing programs to enhance MIC and SmartCoverage Insurance products and services and marketing initiatives aimed at supporting and improving your total customer experience. Our goal is to enhance your product and service experience with us. By submitting this personal information to us, you are consenting to its use and disclosure for the following purposes:

Underwrite your policy;
Communicate with you for customer service, and to better manage our relationship with you;
Respond to your inquiries and maintain the accuracy of our records;
Manage the insurance coverage and Evaluate/settle a claim;
Detect and prevent fraud;
Provide you with MIC, SmartCoverage Insurance, MIC affiliate and related companies, and MIC business partner products, services and related information and/or promotional materials to meet your needs;
Analyze business results; and
Meet legal and regulatory requirements.

KEY QUESTIONS ON MIC PRIVACY POLICY AND CUSTOMER PERSONAL INFORMATION

What information about me is collected or communicated to MIC and how is it used?
Will MIC share my personal information with other parties?
How is my personal information protected?
Can I opt-out of MIC marketing promotions and initiatives?
How can I access and correct errors in my information?
How do I contact MIC?
Will MIC update its Privacy Policy?

WHAT INFORMATION ABOUT ME IS COLLECTED OR COMMUNICATED TO MIC AND HOW IS IT USED?

Personal Information about you that MIC may have or collects:

As the insurer and claims administrator of your SmartCoverage Insurance auto insurance policy MIC collects personal information about you that is reasonably necessary for the purposes of administering your auto insurance policy. That information has been collected from you directly or through our broker or agency's Web sites, or from other sources such as dealers, affiliates, service providers, always with your consent when required by law.

For example, when you purchase insurance from us we collect information about you, other drivers in your household, your vehicles and their uses etc. in order to properly underwrite your policy. Further, when you purchase or lease a vehicle, a dealer, as the case may be, will collect information about you that may be shared with SmartCoverage Insurance for the above stated purposes. We and SmartCoverage Insurance also conducts contests, quizzes, surveys, promotions and offers several forms of personalized services such as vehicle insurance, in respect of which you may be requested to provide certain contact and eligibility information such as name, mailing address, telephone number, e-mail address, date of birth and other information that may be required to provide or administer these services or promotions. We may also ask you to provide additional information about your purchasing patterns and preferences, gender and other financial, insurance and demographic information such as family income. We use this information as described in our list of uses set out above. The more information you volunteer, and the more accurate it is, the better we are able to customize and improve your experience with MIC and SmartCoverage Insurance.

WILL MIC SHARE MY INFORMATION WITH OTHER PARTIES?

When you provide personally identifiable information to MIC directly, or to our broker or agency, MIC may share that information with GM dealer network, our affiliates and related companies always for the above stated purposes. For further information about those with whom we may share your information, please contact us. MIC may also share your personal information with our suppliers for the exclusive purpose of providing services for us (e.g. mailings to you in response to your request for information, or to fulfill our obligation in administering your insurance policy).

We may also disclose your personal information as required by law, in conjunction with a government inquiry or in litigation or dispute resolution. In addition, if an MIC service provider is located outside of Canada, your personal information may be processed and stored outside of Canada and the governments of those jurisdictions (eg. the United States) may be able to obtain disclosure of your personal information under their local laws.

HOW IS MY PERSONAL INFORMATION PROTECTED?

CAN I OPT-OUT OF MIC MARKETING PROMOTIONS AND INITIATIVES?

If you do not want to be contacted for MIC product, service or marketing initiatives, or if you would like to be removed from any direct marketing initiatives, corporate surveys, telemarketing or direct mail or e-mail lists, or if you would otherwise like to limit our use or disclosure of your personal information, please contact us as indicated below.

Except as required or permitted by applicable law, we will respect your wishes relating to the use of your personal information and we will ensure that your file reflects the limitations that you have requested. Unless they are obvious, we will advise you of the consequences of withdrawing your consent. For example, if you withdraw your consent, MIC may not be able to provide you or continue to provide you with the services or products of your choice, or information about products or services that may be of value to you.

HOW CAN I ACCESS AND CORRECT ERRORS IN MY INFORMATION?

You can access and correct errors in your personally identifiable information used for the administration of your auto insurance policy by contacting us as indicated below. Note: If a correction involves your insurance policy, you will be asked for your policy number, name, address and additional contact information to manage your request.

While MIC uses reasonable efforts to ensure that the information we hold about you is accurate, complete and current, we often rely on you to inform us about changes to your contact or other relevant information (e.g. name, address, telephone number, etc.).

HOW DO I CONTACT MIC?

If you wish to contact MIC with respect to the personal information used for the administration of your auto insurance policy, you may contact us at 1- 800-387-8095 or write to us at:

Motors Insurance Corporation
8500 Leslie Street
Suite #400
Thornhill, Ontario L3T 7M8
Attention: Privacy Officer

WILL MIC UPDATE ITS PRIVACY POLICY?

We are always looking for ways to improve and update our services to further enhance their effectiveness. Consequently our policies including this privacy policy will continue to evolve and MIC reserves the right to alter this privacy policy from time to time and such changes will be effective ten days following the date on which this privacy policy is revised and posted at our offices. We encourage you to contact us from time to time to if you want information regarding our most current privacy policy.

This statement is effective as of March1, 2006.

COVERAGEONE CORPORATION

PRIVACY POLICY

CUSTOMER PERSONAL INFORMATION

At CoverageOne Corporation ("C1C") we respect your privacy and value our relationship with you. As the provider and administrator of vehicle service contracts (such as the GM Protection Plan; Optimum Protection Plan, on non-GM vehicles in the provinces of Quebec), we protect the personal information that we collected through a General Motors of Canada Limited ("GM Canada") reporting system to register your Vehicle service contract. It may be used only by C1C, our affiliates and related companies, dealers, our suppliers and C1C business partners to provide the services related to your vehicle service contract. Our goal is to enhance your product and service experience with us. By submitting this personal information to us, you are consenting to its use and disclosure for the following purposes:

Register and manage your Vehicle service contract;
Evaluate and settle claims;
Provide you with general marketing, product, service and business partner information and offers;
Conduct market research and business analysis;
Maintain the accuracy of our records to respond to your inquiries and provide you with warranty or other customer service communications, and otherwise manage our relationship with you;
Satisfy other reasonable, legitimate business interests (such as collecting outstanding debts); and
Meet safety, security, legal and regulatory requirements.

KEY QUESTIONS ON C1C PRIVACY POLICY AND CUSTOMER PERSONAL INFORMATION

What information about me is collected or communicated to C1C and how is it used?
Will C1C share my personal information with other parties?
How is my personal information protected?
Can I opt-out of C1C marketing promotions and initiatives?
How can I access and correct errors in my information?
How do I contact C1C?
Will C1C update its Privacy Policy?

WHAT INFORMATION ABOUT ME IS COLLECTED OR COMMUNICATED TO C1C AND HOW IS IT USED?

Personal Information about you that C1C may have or collects:

As the provider and administrator of your vehicle service contract C1C collects, through a GM Canada reporting system, personal information about you that is reasonably necessary for the purposes of administering your vehicle service contract. That information has been collected directly from you or from other sources such as dealers, affiliates, service providers, always with your consent when required by law. For example, when you purchase a Vehicle service contract, a GM Canada Dealer, as the case may be, will collect information about you that will be shared with C1C and GM Canada for the above stated purposes.

In addition, C1C may provide GM Canada with some information on other services that may be offered by C1C or its affiliates such as vehicle insurance and such information is communicated to you by GM Canada.

WILL C1C SHARE MY INFORMATION WITH OTHER PARTIES?

When you provide personally identifiable information to C1C directly, as the provider and administrator of your vehicle service contract, C1C may share that information with GM Canada, the GM dealer network, our affiliates and related companies always for the above stated purposes.

We may also disclose your personal information as required by law, in conjunction with a government inquiry or in litigation or dispute resolution. In addition, if a C1C service provider is located outside of Canada, your personal information may be processed and stored outside of Canada and the governments of those jurisdictions (eg. the United States) may be able to obtain disclosure of your personal information under their local laws.

HOW IS MY PERSONAL INFORMATION PROTECTED?

C1C is committed to protecting your personal information in full compliance with this Privacy Policy and applicable laws. We employ generally accepted information security policies, procedures and techniques. Your personal information may be stored and/or processed or otherwise used by or on behalf of GM Canada both inside and outside of Canada. In addition, as the provider and administrator of your vehicle service contract and given that your personal information generally is communicated to us through a GM Canada reporting system, we also have agreed to comply with the requirements of the GM Canada Privacy Policy, a copy of which can be found at gm.ca.

CAN I OPT-OUT OF C1C MARKETING PROMOTIONS AND INITIATIVES?

If you do not want to be contacted for C1C product, service or marketing initiatives that could be made through GM Canada, please contact General Motors of Canada Limited by calling 1-800-GM-DRIVE (1-800-463-7483) or through gm.ca. Except as required or permitted by applicable law, C1C and GM Canada will respect your wishes relating to the use of your personal information and we will ensure that your file reflects the limitations that you have requested. Unless they are obvious, GM Canada will advise you of the consequences of withdrawing your consent. For example, if you withdraw your consent, C1C may not be able to provide you or continue to provide you with information about products or services that may be of value to you.

HOW CAN I ACCESS AND CORRECT ERRORS IN MY INFORMATION?

You can access and correct errors in your personally identifiable information used for the administration of your vehicle service contract by contacting us as indicated below. If your request is related to the personal information in GM Canada records, you will be provided with the appropriate information on how to contact GM Canada for such purpose.

While C1C uses reasonable efforts to ensure that the information we hold about you is accurate, complete and current, we often rely on you to inform us about changes to your contact or other relevant information (eg. name, address, telephone number, etc.).

HOW DO I CONTACT C1C?

If you wish to contact C1C with respect to the personal information used for the administration of your vehicle service contract, you may contact us at 1-800 -268-7676 or write to us at:

CoverageOne Corporation
P.O. Box 7430
Station Vanier
Vanier, Ontario K1L 8E4
Attention: Privacy Officer

If you want to discuss the use of your personal information for GM Canada marketing initiatives that may include or relate to some C1C services, please contact GM Canada at 1-800-GM-DRIVE (1-800-463-7483) or through the GM Canada Web site at gm.ca.

WILL C1C UPDATE ITS PRIVACY POLICY?

We are always looking for ways to improve and update our services to further enhance their effectiveness. Consequently our policies including this privacy policy will continue to evolve and C1C reserves the right to alter this privacy policy from time to time and such changes will be effective ten days following the date on which this privacy policy is revised and posted at our offices. We encourage you to contact us from time to time to if you want information regarding our most current privacy policy.

This statement is effective as of March 1, 2006.

MOTORS INSURANCE CORPORATION

PRIVACY POLICY

CUSTOMER PERSONAL INFORMATION

At Motors Insurance Corporation ("MIC") we respect your privacy and value our relationship with you. As the provider and administrator of vehicle warranty insurance ("VWI policy") policies (such as the GM Protection Plan; Optimum Protection Plan, on non-GM vehicles in the provinces of B.C., Alberta and Saskatchewan), we protect the personal information that we collect through a General Motors of Canada Limited ("GM Canada") reporting system to register your VWI policy. It may be used only by MIC, our affiliates and related companies, dealers, our suppliers and MIC business partners to provide the services related to your VWI policy. Our goal is to enhance your product and service experience with us. By submitting this personal information to us, you are consenting to its use and disclosure for the following purposes:

Register and manage your VWI policy;
Evaluate and settle claims;
Provide you with general marketing, product, service and business partner information and offers;
Conduct market research and business analysis;
Maintain the accuracy of our records to respond to your inquiries and provide you with warranty or other customer service communications, and otherwise manage our relationship with you;
Satisfy other reasonable, legitimate business interests (such as collecting outstanding debts); and
Meet safety, security, legal and regulatory requirements.

KEY QUESTIONS ON MIC PRIVACY POLICY AND CUSTOMER PERSONAL INFORMATION

What information about me is collected or communicated to MIC and how is it used?
Will MIC share my personal information with other parties?
How is my personal information protected?
Can I opt-out of MIC marketing promotions and initiatives?
How can I access and correct errors in my information?
How do I contact MIC?
Will MIC update its Privacy Policy?

WHAT INFORMATION ABOUT ME IS COLLECTED OR COMMUNICATED TO MIC AND HOW IS IT USED?

Personal Information about you that MIC may have or collects:

As the provider and administrator of your VWI policy MIC collects, through a GM Canada reporting system, personal information about you that is reasonably necessary for the purposes of administering your VWI policy. That information has been collected directly from you or from other sources such as dealers, affiliates, service providers, always with your consent when required by law. For example, when you purchase a VWI policy, a GM Canada, as the case may be, will collect information about you that will be shared with MIC and GM Canada for the above stated purposes.

In addition, MIC may provide GM Canada with some information on other services that may be offered by MIC or its affiliates such as vehicle insurance and such information is communicated to you by GM Canada.

WILL MIC SHARE MY INFORMATION WITH OTHER PARTIES?

When you provide personally identifiable information to MIC directly, as the provider and administrator of the VWI policy, MIC may share that information with GM Canada, the GM dealer network, our affiliates and related companies always for the above stated purposes.

HOW IS MY PERSONAL INFORMATION PROTECTED?

MIC is committed to protecting your personal information in full compliance with this Privacy Policy and applicable laws. We employ generally accepted information security policies, procedures and techniques. Your personal information may be stored and/or processed or otherwise used by or on behalf of GM Canada both inside and outside of Canada. In addition, as the provider and administrator of VWI policies and given that your personal information generally is communicated to us through a GM Canada reporting system, we also have agreed to comply with the requirements of the GM Canada Privacy Policy, a copy of which can be found at gm.ca.

CAN I OPT-OUT OF MIC MARKETING PROMOTIONS AND INITIATIVES?

If you do not want to be contacted for MIC product, service or marketing initiatives that could be made through GM Canada, please contact General Motors of Canada Limited by calling 1-800-GM-DRIVE (1-800-463-7483) or through gm.ca. Except as required or permitted by applicable law, MIC and GM Canada will respect your wishes relating to the use of your personal information and we will ensure that your file reflects the limitations that you have requested. Unless they are obvious, GM Canada will advise you of the consequences of withdrawing your consent. For example, if you withdraw your consent, MIC may not be able to provide you or continue to provide you with information about products or services that may be of value to you.

HOW CAN I ACCESS AND CORRECT ERRORS IN MY INFORMATION?

You can access and correct errors in your personally identifiable information used for the administration of your VWI policy by contacting us as indicated below. If your request is related to the personal information in GM Canada records, you will be provided with the appropriate information on how to contact GM Canada for such purpose.

HOW DO I CONTACT MIC?

If you wish to contact MIC with respect to the personal information used for the administration of your VWI policy, you may contact us at 1-800 -268-7676 or write to us at:

Motors Insurance Corporation
P.O. Box 7430
Station Vanier
Vanier, Ontario K1L 8E4
Attention: Privacy Officer

If you want to discuss the use of your personal information for GM Canada marketing initiatives that may include or relate to some MIC services, please contact GM Canada at 1-800-GM-DRIVE (1-800-463-7483) or through the GM Canada Web site at gm.ca.

WILL MIC UPDATE ITS PRIVACY POLICY?

This statement is effective as of March 1, 2006.

MOTORS INSURANCE CORPORATION

PRIVACY POLICY

CUSTOMER PERSONAL INFORMATION

At Motors Insurance Corporation ("MIC") we respect your privacy and value our relationship with you. As the administrator of GM Service Contracts (ie. GM Protection Plan, Optimum Protection Plan), we protect the personal information that was communicated to us by General Motors of Canada Limited ("GM Canada") to register your service contract. It may be used only by MIC, our affiliates and related companies, dealers, our suppliers and MIC business partners to provide the services related to your vehicle service contract. Our goal is to enhance your product and service experience with us. By submitting this personal information to us, you are consenting to its use and disclosure for the following purposes:

Register and manage your vehicle service contract;
Evaluate and settle claims;
Provide you with general marketing, product, service and business partner information and offers;
Conduct market research and business analysis;
Maintain the accuracy of our records to respond to your inquiries and provide you with warranty or other customer service communications, and otherwise manage our relationship with you;
Satisfy other reasonable, legitimate business interests (such as collecting outstanding debts); and
Meet safety, security, legal and regulatory requirements.

KEY QUESTIONS ON MIC PRIVACY POLICY AND CUSTOMER PERSONAL INFORMATION

What information about me is collected or communicated to MIC and how is it used?
Will MIC share my personal information with other parties?
How is my personal information protected?
Can I opt-out of MIC marketing promotions and initiatives?
How can I access and correct errors in my information?
How do I contact MIC?
Will MIC update its Privacy Policy?

WHAT INFORMATION ABOUT ME IS COLLECTED OR COMMUNICATED TO MIC AND HOW IS IT USED?

Personal Information about you that MIC may have or collects:

GM Canada communicates to MIC, as the administrator of your vehicle service contract, personal information about you that is reasonably necessary for the purposes of administering your vehicle service contract. That information has been collected directly from you or from other sources such as dealers, affiliates, service providers, always with your consent when required by law. For example, when you purchase a vehicle service contract, a GM Canada, as the case may be, will collect information about you that will be shared with GM Canada and MIC for the above stated purposes.

WILL MIC SHARE MY INFORMATION WITH OTHER PARTIES?

When you provide personally identifiable information to MIC directly, as the administrator of the vehicle service contract, MIC may share that information with GM Canada, the GM dealer network, our affiliates and related companies always for the above stated purposes.

HOW IS MY PERSONAL INFORMATION PROTECTED?

MIC is committed to protecting your personal information in full compliance with this Privacy Policy and applicable laws. We employ generally accepted information security policies, procedures and techniques. Your personal information may be stored and/or processed or otherwise used by or on behalf of GM Canada both inside and outside of Canada. In addition, as the administrator of Vehicle service contracts and given that your personal information generally is communicated to us by GM Canada, we also have agreed to comply with the requirements of the GM Canada Privacy Policy, a copy of which can be found at gm.ca.

CAN I OPT-OUT OF MIC MARKETING PROMOTIONS AND INITIATIVES?

HOW CAN I ACCESS AND CORRECT ERRORS IN MY INFORMATION?

HOW DO I CONTACT MIC?

If you wish to contact MIC with respect to the personal information used for the administration of your vehicle service contract, you may contact us at 1-800 -268-7676 or write to us at:

Motors Insurance Corporation
P.O. Box 7430
Station Vanier
Vanier, Ontario K1L 8E4
Attention: Privacy Officer

WILL MIC UPDATE ITS PRIVACY POLICY?

This statement is effective as of March 1, 2006.

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